User Guide

End-User Release Notes
9
Problem Description: The laptop locks for about two minutes after recovering
from standby/ hibernation mode.
Impact: Unable to use the laptop for 1-2 minutes.
Workaround/s: This is a deliberate behavior of the solution, meant to protect the
integrity of the laptop and of the data stored in the laptop at times when the
OmniAccess 3500 NLG card is not functional (the card is booting up). There is no
workaround at the moment. Efforts are being made to reduce the duration of the
locking period (by making the card boot faster).
O PERATION
6. Internal tracking ID: 1237
Problem Description: In extremely rare occasions the end user may get a message
indicating that the ecmservice.exe crashed.
Impact: The user will no longer be able to establish the connection to the
enterprise network.
Workaround/s: Rebooting the laptop will fix this problem.
7. Internal tracking ID: 1228
Problem Description: In extremely rare occasions the 3G interface is not shown in
the laptop GUI, though it is operational.
Impact: Confusion to the end user: if the card is inserted, why is the 3G interface
not listed?
Workaround/s: Wait for 3 minutes. The card may be rebooting after having
detected an abnormal situation. If the 3G interface is still not shown after 3
minutes, reboot the laptop or logoff and login again. The interface will show up
again correctly.
8. Internal tracking ID:
Problem Description: In rare occasions the OmniAccess 3500 NLG tray icon may
not reflect the correct status of the laptop/card.
Impact: Confusion to the end user.
Workaround/s: Please wait for about two minutes and see if the situation corrects
itself. If not, log out and login again.
I NTEROPERATION
9. Internal tracking ID:
Problem Description: The OmniAccess 3500 NLG client software does not operate
properly in presence of other IPsec VPN clients.
Impact: If the OmniAccess 3500 NLG client software is installed in a laptop that
already has an installed IPsec client the OmniAccess 3500 NLG functionality may
be compromised (e.g., the VPN tunnel may not come up).
Workaround/s: Uninstall any pre-existing IPsec client before installing of the
OmniAccess 3500 NLG client software in the laptop.
10. Internal tracking ID: