User Guide

OmniAccess 3500 Nonstop Laptop Guardian Release 1.2
4
Previous Versions
Since Release 1.2 is the first commercial release of the OmniAccess 3500 NLG, there is
no previous release of the product to be used for comparison. This document
highlights all incremental changes that exist between builds 1.2.7 and 1.2.25.
Installation/Upgrade Instructions
• Please refer to the OmniAccess 3500 Nonstop Laptop Guardian Release 1.2
Gateway Installation Guide for detailed instructions regarding the installation
and initial configuration of the OmniAccess 3500 NLG gateway.
• The version number must be the same for the laptop client software, the
OmniAccess 3500 NLG card firmware, and the OmniAccess 3500 NLG gateway
software.
System Requirements
• End user laptop:
o OS: Microsoft Windows XP SP2
o Processor speed: 1 GHz or higher
o RAM: 512 MB or higher
o PCMCIA CardBus slot
o No VPN client installed in the laptop
• Access to management system GUI:
o Internet Explorer 6.0 or above or Mozilla Firefox 3.0 or above, installed in any
computer with network access.
Contacting Technical Support
Alcatel-Lucent technical support is committed to resolving our customer’s technical
issues in a timely manner. Customers with inquiries should contact us at:
Region Phone Number
North America 1-800-995-2696
Latin America [phone]
Europe [phone]
Asia Pacific [phone]
Other International [phone]
Email: [e-mail]
Internet: Customers with Alcatel-Lucent service agreements may open cases 24 hours
a day via Alcatel-Lucent’s support web page at: service.esd.alcatel-lucent.com.