User Guide

OmniAccess 3500 Nonstop Laptop Guardian Release 1.2
Message Cause Possible actions
Secure Tunnel
Down
Laptop is out of 3G range,
or modem power is off, or
otherwise unable to
contact the enterprise
network.
Return within 3G range, or
turn on the modem power, or
connect to a different access
network (Wi-Fi or Ethernet).
-or-
Contact your IT administrator
to get an OTP.
Card
Communication
Failed
Laptop is unable to
communicate with the
OmniAccess 3500 NLG
card.
Re-insert the OmniAccess
3500 NLG card
-or-
Remove the card, toggle the
battery switch, and re-insert
the card.
-or-
Contact your IT administrator
to get an OTP.
Driver
Configuration Error
The network drivers on
the laptop have been
misconfigured.
Contact the administrator to
return the network drivers to
their proper configuration.
-or-
Contact your IT administrator
to get an OTP.
File Integrity Check
Failed
An OmniAccess 3500 NLG
critical file is missing or
corrupt.
Restart the laptop to see if
the OmniAccess 3500 NLG
client software was able to
recover the file.
-or-
Contact your IT administrator
to get an OTP.
System Integrity
Check Failed
An internal check has
failed.
Contact your IT administrator
to get an OTP.
If you receive a one-time password (OTP) from the administrator, you can enter it to
regain control of the laptop. The laptop then remains operational for a fixed amount
of time, after which it locks again if in the meantime you have not removed the cause
of the initial lock event. You must call your IT administrator to obtain a new OTP if
the laptop locks again.
Under the effect of the OTP some of the OmniAccess 3500 NLG controls are
temporarily disabled, allowing you to keep using your laptop. During this period you
can access any network as you would expect from a regular laptop. However, you must
keep the OmniAccess 3500 NLG card inserted in the laptop if you want to retain access
to your OmniAccess 3500 NLG-managed encrypted volume.
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