User Guide

End-User Reference Guide
• Error: Gateway name resolution failed. Please check the Gateway Name
configured using NLG->Configure menu.
The OmniAccess 3500 NLG client cannot find the IP address associated with the
Gateway Name value currently configured in your card. Please check and correct
the Gateway Name for any typing errors. If the problem persists contact your IT
administrator.
• Error: Gateway not reachable. Please check the Gateway Name configured using
NLG->Configure menu.
It is not possible to reach the OmniAccess 3500 NLG gateway in your enterprise
network. Make sure that the access network you are currently using has Internet
connectivity and does not block outgoing VPN (IPsec) traffic. If the problem
persists try a different access network.
• Error in establishing connection over 3G. Please contact your service provider.
Connectivity to your enterprise network cannot be established using the 3G
modem on your card. Make sure that your OmniAccess 3500 NLG card has been
activated for 3G service. Also check if you are currently roaming into the
network of a different service provider (a triangle next to the 3G signal level bars
on the main client GUI window indicates this condition) and then if roaming is
enabled for your card (3G->Preferences menu option). Contact your 3G service
provider for further help.
• Error: No license assigned to the card at the gateway. Please contact your IT
Administrator.
There is no license currently assigned to your card. Contact your IT administrator
to have a valid license assigned to your card.
• Error: License for the card expired at the gateway. Please contact your IT
Administrator.
The license allocated to your card has expired. Contact your IT administrator to
request a license renewal.
• Error: Domain Authentication Failed (Generic Error).
Your enterprise network could not authenticate you. The reason for the
authentication failure is unknown. Contact your IT administrator if the problem
persists.
You are currently not logged into your valid NT domain account for the
OmniAccess 3500 NLG (e.g., a local account on the laptop or an NT domain
account that is not recognized by the OmniAccess 3500 NLG). Log out and then
log into your valid NT domain account. Contact your IT administrator if the
problem persists.
• Error: Domain Authentication Failed (Domain Controller could not be
contacted).
Your enterprise network could not authenticate you because the network’s
domain controller could not be reached. Contact your IT administrator if the
problem persists.
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