Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service “Software and hardware are only valuable because they work as a system”* *Carl Shapiro, Harvard Business School, information Rules
Capitalize on the excellence of Genesys, the world’s leading large call center software company Genesys is the world’s leading provider of contact center software solutions with thousand of customers in 80 countries. Faced with the constant pressure to generate revenue, manage rising traffic volume, and meet ever-increasing customer service expectations, contact centers now have a prime opportunity to embrace a breakthrough model and vision: the Dynamic Contact Center.
Drive your competitive transformation with Alcatel-Lucent, the world’s most highly-awarded communication platform company Alcatel-Lucent helps companies lead their global competitive transformation: ■ Business Transformation: build lasting and profitable relationships with your customers by delivering personalized customer service ■ Services Transformation: empower your employees to increase their productivity and your business’ responsiveness ■ Network Transformation: expand your enterprise outreach by mov
Genesys: superior level of customer service for your company The Genesys Suite: a consistent user experience Key solution benefits ■ ■ Faster issue resolution and improved service: efficiently routes caller requests to the most qualified resource throughout the enterprise. ■ Integrated multiple communication channels: routes interactions across voice, e-mail, chat, web and work-items.
Genesys + Alcatel-Lucent: Putting together a communications solution for your enterprise from elements offered by different vendors is feasible. But eventually, ensuring maintenance and support quality, equipment upgrade compatibility and interoperability will be challenging. As you try to decide on work-arounds you are likely to look for compromises; the quality of your service will suffer and therefore your business itself will suffer.
the winning alliance a one stop vendor combination that To support your competitive transformation, Alcatel-Lucent and Genesys provide you with a new generation of customer service. Alcatel-Lucent OmniGenesys Contact Center This breakthrough contact center solution is the intelligent combination of the Genesys Suite and the Alcatel-Lucent OmniPCX Enterprise, linked together with a unique component, the RSI (Routing Service Intelligence).
delivers the best of full integration CAPABILITIES RSI CTI link SIP connectivity: e.g.
Contact Centers 4286256 - ENG - 07/ 2007- Alcatel-Lucent Enterprise - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. © 2007 Alcatel-Lucent. All rights reserved. Photos: Getty images.
