User Guide

28 Using WebView June 2007
Troubleshooting
The WebView login screen does not display.
This suggests either a physical or network connection issue.
Try the following options:
• Be sure that you have a good physical Ethernet cable
connection to the switch.
• Be sure your computer has a valid Ethernet connection
and IP address.
• Verify that all required WebView image files are
installed in the current running directory. See page 24 for
more information.
The login screen displays, but the login fails.
This suggests either a user name and password or Authenti-
cated Switch Access error. Try the following options:
• Check that you are using the correct user name and
password. If you have already changed the user name and
password for your switch, be sure to use the new informa-
tion. If you have not changed the user name and password,
the factory defaults are admin and switch, respectively.
• Be sure that you have “unlocked” HTTP sessions on the
switch. To unlock HTTP sessions, enter the following
command:
-> aaa authentication http local
See page 14 for information on unlocking session types.