1 User Manual

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Warranty ..............................

For information on warranty of your device, visit USA

and Canada website at https://us.alcatelmobile.com/

warranty/ and https://ca.alcatelmobile.com/warranty/

Recycling ..............................

Electronic Recycling

For more information on Electronic Recycling, please

Visit Alcatel Electronic Recycling Program website

at (USA) https://us.alcatelmobile.com/accessibility-

compliance/electronic-recycling-program/ and (Canada)

https://ca.alcatelmobile.com/accessibility-compliance/

electronic-recycling-program/

Battery Recycling

Alcatel partners with Call2Recycle

to offer a safe and

convenient battery recycling program.

For more information on our Battery Recycling

Program, please visit the USA and Canada website at

https://us.alcatelmobile.com/accessibility-compliance/

battery-recycling/ and https://ca.alcatelmobile.com/

accessibility-compliance/battery-recycling/

Troubleshooting ..................

Before contacting the service center, here are some

instructions to help you troubleshoot your device:

• For optimal operation, fully charge the battery.

• To improve the phone’s performance, remove

unnecessary files or apps on your phone.

• Update your phone's software via the Updates

application. Or you can touch Settings > System >

About phone > Updates. to update software.

• Reset your phone via Erase all data (factory reset).

Touch Settings > System > Reset options > Erase all

data (factory reset). Another method is to hold down

the Power key and the Volume up key at the same

time when your phone is powered off. All your phone

data will be lost permanently. It is strongly advised to

fully back up your phone data before resetting.

and carry out the following checks:

My phone can't be switched on or is frozen

• When the phone can't be switched on, charge for

at least 20 minutes to ensure the minimum battery

power needed. Then switch it on again.