T-Mobile - Quick Start Guide

My callers can't leave messages on my voicemail

• Contact your network operator to check service availability.

I can't access my voicemail

• Make sure that your operator’s voicemail number is correctly entered

in "Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone memory as it might be full.

• Contact your network operator to check service availability and

MMS parameters.

• Verify the server centre number or your MMS profile with your

operator.

• The server centre may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK (Personal

Unblocking Key) code.

I can't connect my phone to my computer

• Check that your USB driver is installed properly.

• Check that you have marked the USB debugging checkbox.

• Make sure that you’re using the right cable from the box.

I can't download new files

• Make sure that there is sufficient phone storage space for your

download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to

other users.

• Make sure that the two phones are within Bluetooth’s detection

range.

The battery drains too fast

• Make sure that you follow the complete charge time with default

charger (minimum 140 minutes).