Quick Start Guide

39 40
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the • Volume key
Check the network strength •
Make sure that the receiver, connector or speaker on your phone •
is clean
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription •
includes this service
Make sure this feature does not require an Alcatel ONE TOUCH •
accessory
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your file•
Make sure that you have selected the country prefix when calling •
a foreign country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some •
files or save the files in the phone contacts (i.e. your professional
or personal directories)
My callers are unable to leave messages on my voice mail
Contact your network operator to check service availability•
I cannot access my voice mail
Make sure your operator’s voice mail number is correctly entered •
in “My numbers”
Try later if the network is busy•
I am unable to send and receive MMS
Check your phone memory availability as it might be full•
Contact your network operator to check service availability and •
check MMS parameters
Verify the server centre number or your MMS profile with your •
operator
The server centre may be swamped, try again later•
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key)
I am unable to connect my phone to my computer
Install Alcatel ONE TOUCH Android Manager first of all•
Check that your USB driver is installed properly•
Open the Notification panel to check if the Android Manager •
Agent has activated
Check that you have ticked the checkbox of USB debugging in •
Settings\Applications\Development\USB debugging
Check that your computer meets the requirements for Alcatel •
ONE TOUCH Android Manager Installation
Make sure that you’re using the right cable from the box.•
I am unable to download new files
Make sure there is sufficient phone memory for your download•
Select the micro-SD card as the location to store downloaded •
files
Check your subscription status with your operator•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible •
to other users
Make sure that the two phones are within Bluetooth’s detection •
range
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 •
hours)
After a partial charge, the battery level indicator may not be exact. •
Wait for at least 20 minutes after removing the charger to obtain
an exact indication
Switch on the backlight upon request•
Extend the email auto-check interval for as long as possible•
Update news and weather information on manual demand, or •
increase their auto-check interval
Exit background-running applications if they are not being used for •
a long time
Deactivate Bluetooth, Wi-Fi, or GPS when not in use•
The phone becomes warm after prolonged calls, game playing,
internet surfing or running other complex applications
This heating is a normal consequence of the CPU handling •
excessive data. Ending above actions will make your phone return
to normal temperature.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2013 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
IP4464_4010X_4010D_QG_Eng_GB_13_130312.indd 39-40IP4464_4010X_4010D_QG_Eng_GB_13_130312.indd 39-40 2013-3-12  4:27:372013-3-12  4:27:37