Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent 4645 VMS - User Manual
Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2014 Alcatel-Lucent. All rights reserved.
Chapter 1 Overview General ....................................................................................................... 1.1 Guide contents ........................................................................................ 1.1 Chapter 2 Icons Main icons ................................................................................................. 2.1 Warning icon ............................................................
Chapter 4 Recommendations Passwords ................................................................................................ 4.1 Other choices offered ........................................................................... 4.1 Canceling an action or exiting ........................................................... 4.1 Confirming an action ............................................................................ 4.
Listen again (replay) features ........................................................................ 6.2 Options available after a message has played .............................................. 6.3 Chapter 7 Sending messages Sending ...................................................................................................... 7.1 Sending a message by dialing a directory number ........................................ 7.
Chapter 9 Personal notes (reminder) 0-4 Directory .................................................................................................... 9.1 Additional voice mailbox numbers .................................................. 9.1 Operating diagram ................................................................................. 9.
1.1 General The Alcatel 4645 voice mail server allows callers to leave a voice mail message in your assigned mailbox if your set is busy or if you are away. The presence of a new message in your mailbox is indicated on your set by a flashing LED: 1.2 - For 4004 and 4010 sets: • Flashing (red) LED when there are unopened messages, or messsages that have been opened but have not been saved or deleted. • (Red) LED on steady indicates the presence of saved messages.
Chapter 1-2 1 #$ $% & ! " "
2.1 Main icons The icons representing the operations performed on the set appear in the center column of the table. The soft keys to be used, if any exist, appear in the left column of the table. Note: An example of a soft key (NewMsg) appears in the table below. A description and any available options appear in the right column of the table. New message waiting Open the voice mailbox Enter the secret code Listen NewMsg Press a key or dial a number Record 2.
Chapter 2-2 2 ' ( ! " "
3.1 Connection from a call to your set If you are connected to your voice mailbox, calls arriving on your set will be directed there. There are two ways to connect: via forwarding or via overflow to an associated set. 3.1.
Chapter 3 )( % * ( + $(% , % -(. Overflow to an associatee set feature code Mailbox access code 3.1.3 Canceling forwarding or overflow Cancel code 3.2 Direct connection on your voice mailbox Without placing a call to your set, a caller can access your mailbox to deposit a message.
When your voice mailbox has been created, there are a few general indications that will help you optimize your use of the voice mail. 4.1 Passwords Your mailbox is protected by a personal password (3 to 8 characters). To protect your messages against unauthorized access and to protect the telephony system against misuse from people outside your company the Alcatel-Lucent OmniPCX Enterprise Communication Server uses and is protected by several security methods.
Chapter 4.5 4 / (,, %( Moving to the next message When listening to a message, press to skip to the next message without waiting for the end of the current message. 4.6 Saving messages You cannot recover a deleted message. The archived messages are stored for a limited time (1 to 365 days) specified by your system manager. No message is displayed to inform you of this deletion.
5.1 Sets with a key dedicated to the voice mailbox Voice mail soft key Informs you of mailbox number or name Secret code (provided by your administrator for initial access to your voice mailbox or your personal code) 5.2 Set without a key dedicated to the voice mailbox Enter mailbox access code Informs you of mailbox number or name Secret code (provided by your administrator for initial access to your voice mailbox or your personal code for future access) 5.
Chapter 5 % * !( $(% , % -(. Open the voice mailbox by entering the secret code provided by the administrator. Prompts you to change the secret access code Enter a number (3 to 8 digits).
6.1 Overview This option allows you to: 6.2 - Listen to new or saved messages. - Send a copy of a message to another individual. Reviewing voice messages The voice mailbox informs you via an indicator that one or more new messages have arrived. This indicator may be a lit light or a special tone that is transmitted. You can review only new messages or you can selectively review any of the messages. 6.2.1 Reviewing new messages 6.2.1.
Chapter 6 / $% &% * , * New message(s) waiting Open the voice mailbox Informs you of the number of messages in your mailbox and presents the main menu Urgent messages are played first and, while you are listening to a message, the listen again (replay) features are accessible. Note: Press to play options End of message: View the available options at the end of the message 6.2.
/ $% &% * , * << Replay the message from the start < Fast back (rewind) 10 seconds II Pause > Fast forward (skip) 10 seconds >> End of message: Play message envelope data, then continue to play the message Allows you to replay the various options presented in this table Exit Return to the main menu Skip to the next message 6.2.
Chapter 6-4 6 / $% &% * , * ! " "
7.1 Sending You can send a message to the mailbox of one or more other users from your mailbox. Replay features that are available when you record the message are : allows you to stop recording and play the recorded message. allows you to record the message again. Enter a voice mailbox number or a distribution list or type Press 7.1.1 to send or to spell the name. for “Send” options.
Chapter 7 % * , * Prompts you to enter the number and name of the called party Before entering the destination number or selecting “Call (Dial) by name” (see Sending a message by entering a name ) you can type: To play again Replay To record again ReRcrd Enter the number of the called party Informs you of mailbox number or name To modify the destination End To define the message as Urgent urgent Send Confirm the destination Confirms the transmission and requests the next destination Dial t
% * , * Press for call (dial) by name Spell To return to the previous menu before you have started to enter a name End Enter a name If you make a mistake while entering a name, to erase and start again, press: Exit First instance: only one name matches the name entered: Informs you of the mailbox number or name Press to modify the destina- Exit tion Press to define the message Urgent as urgent Send Confirm the destination Second instance: more than four names match the name entered: Ann
Chapter 7 % * , * Press to send or cancel by pressing Send Exit 7.2 Acknowledgement control of transmitted messages This option allows you to review that the message(s) you left on the mailbox of a caller who has been away, are acknowledged by this caller when he is back.
8.1 Access to personal options procedure This procedure must be used to access the menu used to: - Modify your secret code (password), - Record, modify or cancel personal greeting messages, - Select the greeting message (personal or default) that will be used, - Program the notification, - Modify the recorded name. Open the voice mailbox Informs you of the number of messages in your mailbox and presents the main menu PrsOpt 8.
Chapter 8 0 ( (1 %( To confirm the new secret code or Confrm Enter it again by Change 8.3 Personal greeting messages 8.3.1 Default greeting messages Default greeting messages are pre-recorded messages that will be used if you have not recorded the corresponding personal greeting messages. However, you must select the type of greeting from the default messages. 8.3.
0 ( (1 %( Select the type of message to record Personal greeting message PerGr1 1 Personal greeting message PerGr2 2 Personal greeting message PerGr3 3 "Extended absence" greetAbsenc ing message "On busy" greeting message Busy 1 Change name MyName Exit Exit Enter your selection Prompts you to record Record the selected greeting message or the new name End End recording Play the following options: Listen again Replay Record again ReRcrd Delete Delete ! " "
Chapter 8 0 ( (1 %( Confirm Confrm Select one of the options Indicate in the greeting message when you will answer the message and do not forget to inform your caller that he should leave a message after the tone and press # at the end of the message. Change the message periodically. 8.3.2.2 Selecting the personal greeting message to be used The personal greeting message to be used must be selected to be operational.
0 ( (1 %( 8.4 Notification service You can ask the system to call you on a preselected set or on your pager to inform you that new messages have arrived in your voice mailbox (this feature can be implemented for a specific period of time). To do this: 1. Program the directory number of the set or pager to which notification is to be sent. 2. Program the time period for which the notification service is to operate. 3. Enable the notification service.
Chapter 8 0 ( (1 %( Selection prompt 8.4.1.
0 ( (1 %( Notify Access the notification programming menu Selection prompt Schedule notification time Sched periods for standard messages Schedule notification time Sched U periods for urgent messages Enter your selection Plays the current time periods for the week and the weekend and offers selections Change time periods for the ChgWkD week Cancel notification during the DelWkD week Change time periods for the ChgWkE week-end Cancel notification during the DelWkE week-end Enter your selection For
Chapter 8 0 ( (1 %( Enter notification end time in hours (2 digits) and minutes (2 digits) Replay the new week and weekend notification time periods Press to cancel and return to Exit the notification options selection menu Confrm Confirm Selection prompt 8.4.
0 ( (1 %( while on a call. 8.5.1 Notification only 8.5.1.1 Notification Answer the call on the notification forwarding set Play the notification message followed by the announcement of the arrival of a new message or Confirms notification Hang up, the call is automatically disconnected. 8.5.1.2 Calling back the voice mailbox Dial the number of the voice mail service.
Chapter 8 0 ( (1 %( Answer the call on the set in notification forwarding Plays the notification message followed by the announcement of the arrival of a new message or Press to confirm notification.
9.1 ! Directory Voice mail service phone number: ____________________ Voice mailbox number : ____________________________________ 9.2 Additional voice mailbox numbers Name 9.
Chapter 9-2 9 0 ( ( 2 ,% 3 ! " "
