User Manual

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I cannot find my contacts
rMake sure your SIM card is not broken.
rMake sure your SIM card is inserted properly.
rImport all contacts stored in SIM card to phone.
The sound quality of the calls is poor
rYou can adjust the volume during a call by pressing the Volume Up/Down key.
rCheck the network strength
.
rMake sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
rCheck with your service provider to make sure that your subscription includes this service.
rMake sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number cannot be dialed
rMake sure that you have correctly recorded the number in your file.
rMake sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
rMake sure that your SIM card contacts are not full; delete some files or save the files in the phone
contacts.
My callers are unable to leave messages on my voicemail
rContact your service provider to check service availability.
I cannot access my voicemail
rMake sure your service provider's voicemail number is correctly entered in "Voicemail number".
rTry later if the network is busy.
I am unable to send and receive MMS
rCheck your phone memory availability as it might be full.
rContact your service provider to check service availability and check MMS parameters.
rVerify the server center number or your MMS profile with your service provider.
rThe server center may be swamped, try again later.
SIM card PIN locked
rContact your service provider to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my phone to my computer
rCheck that your USB driver is installed properly.
rCheck that you have marked the checkbox of USB debugging in USB connection options.
rMake sure that you’re using the right cable from the box.
I am unable to download new files
rMake sure there is sufficient phone memory for your download.
rCheck your subscription status with your service provider.
The phone cannot be detected by others via Bluetooth
rMake sure that Bluetooth is turned on and your phone is visible to other users.
rMake sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
rMake sure you follow the complete charge time (minimum 2.5 hours).
rAfter a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes
after removing the charger to obtain an exact indication.
rSwitch on the backlight upon request.
rExtend the email auto-check interval for as long as possible.
rUpdate news and weather information on manual demand, or increase their auto-check interval.
rExit background-running applications if they are not being used for a long time.
rDeactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game playing, internet surfing
or running other complex applications.
rThis heating is a normal consequence of the CPU handling excessive data. Ending above actions will
make your phone return to normal temperatures.