User Manual

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How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier’s name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCT Mobile Inc. is not responsible for devices that do not arrive at the
service center or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify the warranty
conditions, repair, and return your device to the address provided in the
RMA.
•Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•Rooted devices
•Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by
your jurisdiction. In no event shall TCT Mobile Inc. or any of its affiliates be
liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
How to obtain Support: Contact the customer care center by calling 855-
368-0829 or going to (http://www.alcatelonetouch.com/usa/). We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty due
to time or condition, you may utilize our out of warranty repair options.