User manual

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Troubleshooting
25
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Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( • ) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use User Data Format and the ONE TOUCH Upgrade tool to perform •
phone formatting or software upgrading, (to perform User Data format,
hold down volume up while simultaneously pressing the power on/off key).
ALL User phone data: contacts, photos, messages and files, downloaded
applications like Java games will be lost permanently. It is strongly advised to
fully backup the phone data and profile via PC suite before doing formatting
and upgrading.
and carry out the following checks:
My phone cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn •
your phone on
Check the battery power level, charge for at least 20 minutes•
If it still does not work, please use User Data Format to reset the phone or •
ONE TOUCH Upgrade to upgrade software.
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the •
key
Remove the battery and re-insert it, then restart the phone•
If it still does not work, please use User Data Format to reset the phone or •
ONE TOUCH Upgrade to upgrade software.
My phone turns off by itself
Make sure power off key is not mis-contacted•
Check the battery charge level•
If it still does not work, please use User Data Format to reset the phone or •
ONE TOUCH Upgrade to upgrade software
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the box•
Clean the battery contact if it’s dirty.•
Make sure your battery is inserted properly before plugging in the charger.•
Make sure that your battery is not completely discharged; if the battery •
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to +40°C)•
When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually (see page 82)•
Try connecting at a later time if the network is overloaded•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as the one printed •
on your warranty card or box
Make sure that the internet access service of your SIM card is available•
Check your phone's Internet connecting settings•
Make sure you are in a place with network coverage•
Try connecting at a later time or another location•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 13)•
Make sure the chip on your SIM card is not damaged or scratched•
Make sure the service of your SIM card is available•
Touch screen does not respond accurately
Make sure your phone is not locked•