User manual

109 110
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume up/down
key.
•Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•Check with your operator to make sure that your subscription
includes this service.
•Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network operator to check service availability.
I can't access my voicemail
•Make sure that your operator’s voicemail number is correctly
entered in "Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone memory as it might be full.
•Contact your network operator to check service availability and
MMS parameters.
•Verify the server centre number or your MMS profile with your
operator.
•The server centre may be swamped. Try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK (Personal
Unblocking Key) code.
I can't connect my phone to my computer
•Check that your USB driver is installed properly.
•Check that you have marked the USB debugging checkbox.
•
•Make sure that you’re using the right cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded files.
•Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•Make sure that you follow the complete charge time (minimum 210
minutes).
•After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or
increase their auto-check interval.
•Exit background-running applications if they are not being used for
extended periods of time.