User manual

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15
Troubleshooting .................
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its
performance.
Carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then turn
your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the phone
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
key
• Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
• Check whether your phone is locked when not in use, and make sure you don't
accidentally turn off your phone when locking it by pressing the power key
• Check the battery charge level
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger from the box
• Make sure battery contact is clean and that battery is inserted properly
before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long period of time, it may take around 20 minutes to
display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C (32°F) to
+40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 66)
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box
• Make sure that the internet access service of your SIM card is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see page 14)
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid,
etc.)
• Make sure you have not barred outgoing calls (see page 64)
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid,
etc.)
• Make sure you have not forwarded incoming calls (see page 64)
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode