Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone
User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch 4008/4018 Phone/4019 Digital Phone range manufactured by AlcatelLucent. Your terminal has a new ergonomic layout for more effective communication. Lift the receiver. Hang up. 2ab 5 c jkl ef 3d mno 6 Line key. 2 Numeric keypad. Specific key on numeric keypad. Partial view of display. Means that the function is subject to programming. If necessary, contact your installer. Adjustment “reduce”.
How
Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 2. p.7 p.7 p.7 p.7 p.7 p.8 p.8 p.8 p.8 p.9 p.9 p.9 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . .
Getting to know your telephone Navigation Handset WhoamI Lock Alphanumeric keypad Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: • Information on the status of the set (set locked, call forward, etc.
Using your telephone 1 Call in progress: Other Making a call 1.1 conv. bc 3d jkl 6 2a 5 ef 5 lift the receiver dial directly the number for your call ef bc 3d jkl 6 2a OR o mn 5 number required hands free (alcatellucent ip touch 4008/ 4018 phone only) during a conversation ef bc 3d jkl 6 2a OR o mn o mn number required During a conversation, you can lift the receiver without terminating the call.
Using your telephone 1 1.6 Make a call using the personal phone book 1.8 Redialling Redialling the last number dialled (redial) ab 2 5 press and release 1.
Using your telephone 1 1.10 Answering an internal call in intercom mode (Alcatel-Lucent IP Touch 4008/4018 Phone only) 1.12 Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity. • To activate - Terminal idle: The key lights up conv.
During a conversation 2 Other Making a second call during a conversation 2.1 2.2 Answering a second call during a conversation • A second correspondent is trying to call you: ab 2 conv. 5 c 3 jkl f de o mn the first call is on hold OR 6 conv. call back the last number of number dialled. second (short press) correspondent • Other methods for calling a second correspondent during a conversation call during a conversation name or no.
During a conversation 2 Cancel the conference and remain with your second correspondent (your first call is placed on hold) 2.4 Transferring a call • To transfer your call to another number: 5 ef bc 3d jkl 6 2a conv. “conference” programmed key hang up on all correspondent the first call is on hold o mn during a no.
During a conversation 2 2.8 Placing an outside call on hold (parking) 2.10 You can place an outside call on hold and recover the call on another telephone: conv. Parkcall During a call, to save the number onto a call key: OK conv.
'Meet me' conference 3 Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference 3.2 Initiate a 'Meet me' conference 3.1 Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
Sharing 4 Other 4.1 Receiving supervised call ringing 4.4 To receive the special ringing for calls to another number: Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. • If the telephone ringing is in your own pick-up group: “supervised call ringing” programmed key 4.
Sharing 4 4.6 Hunting groups Answering a call on your pager 4.8 • Hunting group call: A call on your pager can be answered from any telephone within the system. Certain numbers can form a hunting group and can be called by dialling the group number. bc 2a 5 jkl 3d bc 3d jkl 6 2a your pager beeps ef 5 o mn ef o mn 6 'answer paging' programmed key no. of group to be called • Temporary exit from your hunting group:/Return into your group: bc 3d jkl 6 2a 5 4.
Sharing 4 • The 27 standard messages are shown below: 4.10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Sending a written message to an internal correspondent OK SendTxtMsg 5 ef bc 3d jkl 6 2a o mn number to be called • Predefined message OK Gotomessage OR 5 ef bc 3d jkl 6 2a OK o mn enter the no.
Sharing 4 • * To record a comment : 4.
Keep in touch 5 Other 5.1 Selecting calls to be diverted 5.3 Diverting your calls to your voice message service When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. OK Forward OK Forward select the 'diversion' function Allcalls diversion is acknowledged select the 'diversion' function select the type of out/int call 5.
Keep in touch 5 5.6 Personal assistant : reaching you with one number only 5.8 Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” function.
Keep in touch 5 5.11 Cancelling all diversions 5.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. OK Forward OR OK Cancelfwd. OK Forward select the 'diversion' function press the 'call forward' function key 5.
Keep in touch 5 • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) During consultation of a message, pressing the 'i' key provides access
Managing your charges 6 Other • When the internal correspondent who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts 6.1 OK You can charge the cost of your outside calls to business account numbers.
Programming your telephone 7 Other 7.1 Initializing your voice mailbox Modifying your personal code 7.3 Your personal code is used to access your voice mailbox and to lock your telephone. enter your personal code then record your name according to voice guide instructions light flashes Your personal code is used to access your voice mailbox and to lock your telephone. 5 ef bc 3d jkl 6 2a 7.
Programming your telephone 7 T Activate/disable meeting mode (progressive ringing) 7.6 Progressive OK On OR OK Off to deactivate Selecting language to activate apply your choice OK Settings OK Options T Activate/deactivate discreet ring mode Beeps OK On OR to deactivate to activate OK Language OK Off OK select the language of your choice apply your choice T Adjust ringer volume while a call arrives 7.
Programming your telephone 7 Programming an appointment reminder 7.9 7.11 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
ACD : Agent set 8 Other Agent set 8.1 8.4 A call centre solution allows optimum distribution of calls to agents according to their availability and skills. Changing the operating status of the set The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes. Statuses Open an agent session (login) 8.
Guarantee and clauses howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g.
