Quick Start Guide Alcatel would like to thank you for your purchase. We hope you will enjoy your high-quality mobile communication experience. For more information about your device or to download the complete user manual https://us.alcatelmobile.
Table of contents 1 Your Device................................................................. 1 1.1 Keys and Connectors...........................................................1 1.2 SIM Card..................................................................................3 1.3 Battery......................................................................................4 1.4 Home Screen..........................................................................6 1.5 Applications...........................
Metro® by T-Mobile Information.................................. 29 12 Month Limited Warranty........................................ 34 Recycling Information................................................... 34 Troubleshooting............................................................. 35 This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found on page 24 of this user guide. When carrying the product or www.sar-tick.
1 Your Device 1.
Rear Camera Power Key SIM/SD slot Volume Keys Speaker Recent Apps • Touch to open a card view of applications you've worked with recently. Home • From any application or screen, touch to return to the Home screen. • Long press to turn on Google Assistant. You can get help such as getting directions and restaurant information based on the content detected on the screen.
Back • Touch to go back to the previous screen, or close a dialog box, options menu, the Notification panel, etc. Power key • Press: Lock the screen/Light up the screen. • Press and hold: Show the popup menu to select from Power off, Restart or screenshot. • Press and hold the Power key and Volume key to take a screenshot. • Press and hold the Power key for at least 10 seconds to force reboot. Volume Keys • In call mode, adjusts the earpiece or headset volume.
You don't need to power off your device before inserting or removing the SIM card. Note: Your device only supports Nano SIM cards. To avoid damage to your device, do not attempt to insert any other SIM types. 1.2.1 Insert/Remove the Nano SIM and microSD Cards 1. Open the slot. 2. Insert/Remove the SIM card and microSD card. SIM Note: microSD cards are sold separately. 1.3 Battery To optimize battery performance, be sure to fully charge your device before using it for the first time.
1.3.1 Charging the Device 1. Insert the small end of the charging cable into the charge port as shown. 2. Connect charger to power outlet. Note: Please use the cable that came with your device. Using other cables may damage the charging port or reduce battery performance. 1.3.2 Optimize Battery Life To optimize battery life, adjust your screen brightness and display timeout. 1. Adjusting brightness level: Lowering your screen brightness level can optimize your battery level.
1.4 Home Screen You can bring all of the items (applications, shortcuts, folders and widgets) you use most frequently to your Home screen for quick access. Touch the Home key to get instant access to the Home screen. Status bar •T ouch and drag down to open the notifications panel. Search bar • Touch to enter text search screen. • Touch to enter voice search screen. Favorite applications tray • Touch to enter the applications. Back Home key • Touch to go back to last screen.
1.4.1 Status Bar The Status bar appears at the top of your Home screen. You will find icons indicating your device’s status and new notification alerts appear in the Status bar.
1.5 Applications 1.5.1 App List Swipe upward from the Home screen to view the App list. 1.5.2 Add/Remove Application 1. Add: You can touch and hold a folder, an application, or a widget to activate the Move mode and drag the item to any Home screen you prefer. 2. Reposition: Touch and hold the item to be repositioned to activate the Move mode, drag the item to the desired position and then release. You can move items on both the Home screen and the Favorite tray.
4. Create folders: To improve the organization of items (shortcuts or applications) on the Home screen, you can create a folder by stacking one app on top of another. To rename a folder, open it and touch the folder’s title bar to input the new name. 5. Wallpaper customization: You can change your wallpaper in two different ways: 1. Touch and hold an empty area on the Home screen and then select Wallpapers from bottom options.
2 CloserTVTM This function provides universal access to both live TV and Over The Top content and gives you complete control of both mobile and TV screens, as well as easily switching between live TV channels and OTT(1) content: Swipe upward from the home screen and touch CloserTVTM 1. Touch to search the video you want to watch. 2. Touch to search content by voice. 3. Touch to control the TV content.
4 Gmail 4.1 Set up Gmail Accounts 1. Swipe upward from the Home screen, touch Gmail . An email wizard will guide you through the steps to set up an email account. 2. Enter the email address and password of the account you want to set up. 3.
5. Press to send. An SMS message of more than 160 characters will be charged as several SMS. A counter will be on the right of the text box to remind you how many characters are allowed to be entered in one message. Note: Specific letters (accented) will also increase the size of the SMS, this may cause multiple SMS to be sent to your recipient. 5.
6 Getting Connected 6.1 Web Browser From the Home screen, touch Chrome Browser. to use the Your bookmarks, browsing history, and settings across all devices with the browser installed can be synchronized with your Google Account. 6.2 Accessing Files To access media files and photos saved on your device or to transfer files from your device’s microSD card (sold separately) to your computer, follow these steps: To connect device to PC 1.
6.3 Data Sharing You can share your device’s mobile data connection with a single computer via USB cable (USB tethering) or with up to eight devices at once by turning your device into a portable Wi-Fi hotspot. To turn on USB tethering or Wi-Fi Hotspot: 1. Touch Settings > Network & Internet > Tethering & Mobile Hotspot. 2. Touch the USB tethering switch to activate this function. 3. Touch Mobile Hotspot then touch the switch to activate this function.
7 Volume & Ringtone Adjust Ringtone and Volume 1. From the Home screen, touch Settings select Sound. 2. Position the slider to adjust volume for Media, Alarm, or Notification separately. 3. Set sound for Notification and Alarm separately. 4. Touch a named switch to turn its sound on or off 8 , and then Software Updates To access Software Updates, follow these steps: 1. Connect your device to a Wi-Fi network and make sure it has a strong data connection. 2.
9 Security To help prevent others from using your device without your permission, activate the following security options: From the Home screen, touch Settings > Security & location > Device security 9.1 •• •• •• •• •• Screen Lock None: Touch to disable screen unlock security. Swipe: Touch to enable slide unlock mode. Pattern: Touch to draw a pattern to unlock screen. PIN: Touch to setup a numeric PIN to unlock screen. Password: Touch to setup a password to unlock screen. 9.
Safety and Use We recommend that you read this chapter carefully before using your mobile device. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein. Traffic Safety Given that studies show that using a mobile device while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...
Conditions of Use You are advised to switch off the mobile device from time to time to optimize its performance. Remember to abide by local authority rules of mobile device use on aircrafts. Operational Warnings: Obey all posted signs when using mobile devices in public areas. • Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff.
Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your mobile device with your implantable medical device, consult your healthcare provider. It is recommended to have proper supervision while small children use your mobile device. Do not attempt to disassemble your device. If you disassemble your device, the warranty will not apply. Always handle your mobile device with care and keep it in a clean and dust-free place.
Your mobile device should not be disposed in municipal waste. Please check local regulations for disposal of electronic products. Remember to make back-up copies or keep a written record of all important information stored in your mobile device. Some people may suffer epileptic seizures or blackouts when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout.
PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use. Privacy Please note that you must respect the laws and regulations of your jurisdiction or other jurisdiction(s) where you will use your mobile device regarding taking photographs and recording sounds with your mobile device.
• Do not burn or dispose of a used battery in household garbage or store it at temperatures above 60ºC. • Do not disassemble or open crush, bend or deform, puncture or shred.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. WARNING: Cancer and Reproductive Harm www.P65Warnings.ca.gov Chargers Home A.C. / Travel chargers will operate within the temperature range of: 0°C (32°F) to 45°C (113°F). The chargers designed for your mobile device meet with the standard for safety of information technology equipment and office equipment use.
thorough evaluation of scientific studies. These guidelines include a substantial safety margin designed to ensure the safety of all persons, regardless of age and health. The exposure standard for mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as the Federal Communications Commission of the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
operation, the device has been tested when positioned a minimum of 15 mm from the body without any metal parts in the vicinity of the device or when properly used with an appropriate accessory and worn on the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. Additional information on SAR can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site: https://www.ctia.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. • Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. For the receiver devices associated with the operation of a licensed radio service (e.g.
Licenses microSD logo is a trademark of SD-3C, LLC. he Bluetooth® word mark and logos are owned T by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Technology Holdings Limited and its affiliates is under license. Other trademarks and trade names are those of their respective owners. Alcatel 9029Z Bluetooth® Declaration ID D038400 The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance. You have purchased a product which uses the open source (http://opensource.
General Information •• Website: https://us.alcatelmobile.com •• Facebook: https://www.facebook.com/alcatelmobileus •• Twitter: https://twitter.com/alcatelmobileus •• Hotline Number: In the United States, call 855-368-0829 for technical support. On our Internet site, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have.
Metro® by T-Mobile Information Service You will need the following information when activating service: • Your name, address and an eight-digit number that you will use to access your account (your personal identification number “PIN”). • Your serial number (IMEI) and SIM card number. If your device has a removable battery, to locate the serial number, remove the device from the box and remove the battery cover from the device. The serial number is located near the bar code. It will be 14 to 18 digits.
Account Detail: •• Text Message Reminder. Metro provides a text message reminder on your device before payment is due. •• E-statement. View your statement summary online. (Only available in select states.) Payment Options: There are several ways to pay for your Metro service. •• Auto Pay. Your credit or debit card is automatically debited two days before payment is due. •• Express Pay. Pay by credit or debit card online at metrobyt-mobile.com. •• By Mail.
MyMetro® • Manage your Metro account right on your device. By dialing any of the customer service numbers you can change your rate plan, change your features and pay for service. Just follow the instructions on your device. For Assistance: Please visit your local Metro store or refer to the following options if you need additional assistance. • Sign up for MyAccount to view account details, check your balance, make a payment, manage eWallet and more. • Metro automated customer service from any phone 1.888.
Your device’s GPS system is enabled by default in order to permit use of planned future services; see your device’s manual for instructions should you wish to disable your GPS for non911 purposes. Metro Terms and Conditions of Service For the most recent and up-to-date version of the Metro Terms and Conditions of Service to which you agree and will be bound when you activate, use, change or pay for your Metro service, please visit metrobyt-mobile.com/terms. Welcome to Metro.
you may have selected or may be included in your Rate Plan, including, but not limited to: • You waive your right to a jury trial in disputes with Metro; • Your disputes with Metro will be decided by an arbitrator; • You waive your right to institute or participate in class action litigation against Metro; • You will provide Metro with accurate information about yourself; • Metro may communicate with you from time to time about your Service; • You will pay all taxes and regulatory fees even if your rate pla
12 Month Limited Warranty For Warranty information and support, please visit https://us.alcatelmobile.com/warranty/. Recycling Information For more information on Electronic Recycling: 1) Visit Alcatel Electronic Recycling Program website at https://us.alcatelmobile.com/accessibility-compliance/ electronic-recycling-program/, or 2) Call Alcatel US Customer Support at 1-855-368-0829.
Troubleshooting Before contacting the service center, here are some instructions to help you troubleshoot your device: • You are advised to fully charge the battery for optimal operation. • Avoid storing large amounts of data on your device as this may affect its performance. • Update your device's software via the Updates application. Or you can touch Settings > System > Advanced > System Updates to update software. • Reset your device via Factory reset.
may take around 10 minutes to display the battery charger indicator on the screen. • Make sure charging is carried out under normal conditions: 0°C (32°F) to +55°C (131°F). • When abroad, check that the voltage input is compatible. My device can't connect to a network or "No service" is displayed • Try connecting in another location. • Verify the network coverage with your service provider. • Check with your service provider that your SIM card is valid. • Try selecting the available network(s) manually.
I can't use the features described in the manual • Check with your operator to make sure that your subscription includes this service. • Make sure that this feature doesn't require an Alcatel accessory. I can't add a contact • Make sure that your SIM card contacts are not full; delete some files or save the files to the device. I can't send and receive MMS • Check your device memory as it might be full. • Contact your network operator to check service availability and MMS parameters.
The device can't be detected by others via Bluetooth • Make sure that Bluetooth is turned on and your device is visible to other users. • Make sure that the two devices are within Bluetooth’s detection range. The battery drains too fast • Make sure that you follow the complete charge time with default charger (minimum 200 minutes). • After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.
• If you still cannot access your device, apply to the authorized repair center, but remember that it will not be regarded as warranty case. The device doesn't ring when a message arrives • Make sure that Do Not Disturb mode (go to Settings > Sound > Do Not Disturb) is not activated. • Press the Volume up/down key to adjust volume. I forget some passwords/codes/keys on device • Perform Factory reset.
