SMALL AND MEDIUM SIZED BUSINESSES Total communications for your business Alcatel OmniPCX Office
VOICE, INT THE COMMUNICATIONS SO WITH EVERYTHING YOU NEED IN ONE BOX Like the people in our two examples, you run a small to medium sized company. You employ between 6 and 250 people. Approximately. And naturally communications are of vital importance to you. Nothing can be approximate *Not his real name. about them. Andrew Farley* runs a builders’ supplies business in the United Kingdom. “I employ 60 people. We’re moving.
TERNET & DATA LUTION FOR SMALLER BUSINESSES AND WE DO MEAN EVERYTHING You need two things. You need a telephone system that efficiently handles customer calls. And you probably also need Internet and data capability–or will do soon– to enable you to manage an increasingly large flow of information from a variety of networks. The beauty of Alcatel OmniPCX Office is that you only buy what you need. It’s a flexible, modular, powerful and cost-effective all-in-one solution.
VOICE: THE STATE OF THE ART THE BEST VOICE SOLUTION SMALLER COMPANIES CAN GET Exactly the right terminal for you Voice with Alcatel OmniPCX Office means if you need it, you’ve got it. All the regular telephone capabilities you could possibly want. Plus VoIP. Everything it takes in terms of telephony to put you ahead of the competition. And to keep you there. On top of that, it’s Alcatel OmniPCX Office. Which means you can move up to the Internet and data. Whenever you like.
VOICE Better management, highter profits Making things friendlier A host of powerful management tools to keep your costs down Linking PCs and phones to deliver a range of key services • Wide range of metering solutions keeps • Standard CTI interfaces (CSTA and TAPI) are you informed and in control open to a whole raft of applications–enabling you • Automatic Route Selection routes calls to set up a contact center, for example using the cheapest method every time Head office, branch office...
CONVERGE CONVERGE! ENJOY ALL THE ADVAN T VOICE + INTERNET + DATA All the Data/LAN services you need THE BEST TOTAL SYSTEM SMALLER COMPANIES CAN GET Transfer large files with no trouble • LAN infrastructure connects your PCs with all OK, so you want voice and data and the Internet. A converged solution that’s simple to manage and use. But you don’t want to spend a fortune. And you don’t have a dedicated IT manager. Which means you want an all-in-one solution.
ENCE TAGES OF Main characteristics Architecture Operating system Linux Power back up Call server Integrated Call Center* Voicemail Automated Attendant • All access functions are in the box: fast Hunting Groups Internet access router, firewall protection, proxy server Greetings messages for control, Web and DNS cache for optimum performance, remote access, intranet server–you name it Music on Hold Directory entries Automatic Route Selection (ARS) • It’s open to a large number of applications–ready
www.alcatel.com 4277650 - GB - 02/2004/3 - © 2004 - Alcatel Business Systems 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property of their companies - Photo: Michel Langot - Printed in EEC on chlorine-free paper.
POWERFUL AND MODULAR ARCHITECTURE Alcatel OmniPCX Office Alcatel OmniPCX Office is a simple, powerful e-communication appliance that makes Internet, e-mail, LAN and advanced telecommunications available to small- and medium-sized businesses. It is a modular all-in-one-box solution that is easy to learn, simple to install and maintain, fully cost-controllable and expands readily as your company grows.
POWERFUL AND MODULAR ARCHITECTURE Alcatel OmniPCX Office Alcatel OmniPCX Office Rack 1 Alcatel OmniPCX Office Rack 2 Boards Interface Boards Processing Unit Terminals • Operating system: LINUX 2.4 • Digital Interfaces UAI 4, 8, 16 • Business Processing Unit for voice • Analog Interfaces SLI 4, 8, 16. and data application • E-Business Processing Unit for Internet, voice and data application • Expansion Module: used for cabinet Alcatel OmniPCX Office Rack 3 expansion.
SMART & FRIENDLY TELECOMMUNICATIONS Alcatel OmniPCX Office The Alcatel OmniPCX Office Call Server provides state-of-the-art telecommunications for greeting your business customers, callers and correspondents. Its numerous features include embedded voicemail, personal assistant, automated attendant, integrated CTI server and unified messaging-in short, everything you need to make telephones not only smart, but friendly as well.
SMART & FRIENDLY TELECOMMUNICATIONS Alcatel OmniPCX Office Wide Reflexes™ and e-Reflexes™ range • Hunting group: incoming calls are routed sequentially (always to the same phones in Whatever your requirements, you will find the same order), cyclically (to a phone that a suitable solution in the Alcatel Reflexes™ did not take the previous call), or in parallel range of terminals: (on all workgroup sets at the same time) • high or low traffic • completely hands-free • mobile or desk-bound • wall-mounted o
NATIVE VOIP Alcatel OmniPCX Office Your company can avoid costly voice calls between their various sites in the world by sending voice over your existing worldwide data connections. You can simplify your in-site cabling infrastructure by connecting telephones to the same cable as PCs. And you can deliver a consistent level of voice features whatever the location or the user - headquarters, branch offices, home workers or mobile workers by incorporating a voice server on your data network.
NATIVE VOIP Alcatel OmniPCX Office • Level 3 tagging and prioritization Direct WAN Access via a Router • Optimization: thanks to H450-based available with Windows 98, 2000, IP phones can access the WAN via mechanisms, IP resources and number Millennium, NT4, XP a router directly connected to the LAN. of compression/ decompression are This solution is particularly suitable for optimized, as a result QoS is improved • handsets or headsets are available for increased comfort.
Alcatel-Lucent 4070 DECT Base Stations 4070 IO/4070 EO/4070 IO-Ex The Alcatel-Lucent 4070 DECT Base Station product family provides Digital Enhanced Cordless Telecommunications (DECT) connectivity on the Alcatel-Lucent OmniPCX™ Enterprise Communication Server (CS) and Alcatel-Lucent OmniPCX Office Communication Server for cost-effective and full-featured on-site mobility in business environments.
Technical specifications Radio specifications • DECT/GAP • Frequency band: ¬ 1.88 GHz to 1.90 GHz (Europe) ¬ 1.91 GHz to 1.93 GHz (South America) ¬ 1.92 GHz to 1.93 GHz (US) ¬ 1.90 GHz to 1.92 GHz (Asia) Note: ATEX version available for Europe only • Channels can be disabled by call server to adapt to local regulations • Channel bandwidth: 1.728 MHz • Transmission carriers: 10 • Number of simultaneous active time slots: six max • RF power 250 mW, limited to 100 mW for US (DECT 6.
PC TELEPHONY WITH PIMPHONY Alcatel OmniPCX Office PIMphony for Alcatel OmniPCX Office is a Personal Communication Manager that links the two most widely used business tools–desktop computers and telephones–to provide a powerful, user-friendly telephone assistant that manages daily phone tasks. PIMphony improves customer interaction and services, increases personal and team productivity, and optimizes a company’s investment in Alcatel OmniPCX Office by adding a new dimension to phone services.
PC TELEPHONY WITH PIMPHONY Alcatel OmniPCX Office Centralized call log Visual mailbox • Lists incoming answered/unanswered The visual mailbox includes a full • Voice messages identified with specific icon and handled as e-mails with WAV attachments. calls and outgoing calls with contact set of mailbox management features: identification, date, time, and call • Read/delete messages duration.
PC TELEPHONY WITH PIMPHONY Alcatel OmniPCX Office Supervision window Assistant window • Access to the call board or the redial list. • The user can define supervision • Displays up to 8 incoming calls • One-step transfer available to groups (workgroups or services) within (or 16 with small icons) with alarms preferred called parties or people the company. available on waiting time. from a supervision group. • Call/forward status of each person that • Capacity to compile call statistics.
PC TELEPHONY WITH PIMPHONY Alcatel OmniPCX Office PIMphony IP PIMphony Maximum number of PIMphony users: 200 (including IP PIMphony users) Voice terminals Alcatel Reflexes™ terminals No Alcatel telephone set required Alcatel wireless Dect or GAP sets, analog terminals PC headset or PC handset (for example, IP handset Comfort kit for IP PIMphony) PC Pentium® 266 MHz or higher with 64Mb RAM, Pentium® II 300 MHz or higher with 80Mb RAM, 60Mb free disk, CD-ROM driver 60Mb free disk, CD-ROM driver Et
INTEGRATED CALL CENTER SOLUTION Alcatel OmniTouch Call Center Office Telecommunication is one of the most essential factors in building customer relations, and the role of call centers is becoming more and more important as they have to handle an increasing number of calls. Your call center’s capacity, your agent’s ability to answer and efficiently deal with customer requests, and the quality of service provided by your call center are of strategic importance.
INTEGRATED CALL CENTER SOLUTION Alcatel OmniTouch Call Center Office Call Distribution Queue Agent Assistant The principle of call distribution is to Each group has a welcome prompt The agent application enhances agent dispatch calls to available agents. which is played to the caller. If all activity by providing session control, There can be up to 32 agents belonging the agents of the group are busy, the call personal statistics and screen pop-ups. to one or more groups.
INTEGRATED CALL CENTER SOLUTION Alcatel OmniTouch Call Center Office Statistic Manager Phones supported for the incoming call. The application In addition to real-time monitoring, The Alcatel OmniTouch Call Center is supplied with a pre-defined consolidated statistics can be displayed Office supports the following sets for Microsoft ® Access™ database, which in tables or graphs, for different periods agents: can be customized. (daily, user-defined or monthly).
INTEGRATED CALL CENTER SOLUTION Alcatel OmniTouch Call Center Office Offer summary Alcatel OmniTouch Call Center Office Package Platform Welcome Office Business Welcome Office Pro eBusiness with HD Maximum logged agents Business eBusiness with HD 10 10 20 8 8 8 8 32 32 32 32 10 10 10 20 1 4 1 4 Option Option Included Included Full automated attendant Option Option Option Option PIMphony Pro/Team Option Option Option Option ACD groups (max.) Agents (max.
