Datasheet

The Alcatel OmniPCX Of fice Call Server provides state-of-the-art telecommunications for greeting your business
customers, callers and correspondents. Its numerous features include embedded voicemail, personal assistant, automated
attendant, integrated CTI server and unified messaging-in short, everything you need to make telephones not only
smart, but friendly as well.
Embedded Personal Assistant
The Personal Assistant allows Reflexes™
users who are away from their desks to give
their callers up to 5 destination options:
Voicemail, Mobile number, External number,
Internal number (secretary) or Operator.
This flexible call re-routing function is ready
to use and easy to manage.
Powerful embedded voicemail
Benefit from a powerful, expandable
voicemail system from 20 minutes standard
up to 200 hours with hard disk storage.
As voicemail is recognized as essential in the
business world, it is available to all users,
whatever sets they are using, and even
from a PC for maximum comfort and user-
friendliness.
Evolved embedded call center*
The Alcatel OmniTouch Call Center Office
is an integrated solution for SMBs enabling
them to perform professional greeting
and associated services.
This solution is easy to install and use, making
it possible to optimize management of large
incoming call flows and provide top quality
service for calling parties.
It supports evolved functions of queuing
and routing mechanisms to the agents.
In addition, the Alcatel OmniTouch Call
SMART & FRIENDLY TELECOMMUNICATIONS
Alcatel OmniPCX Office
Smart services on Reflexes™
terminals
• Call recording. Conversations can be
recorded online and then stored in the voice
mailbox.
• Call screening. With the voicemail turned
on, the user can listen to messages as
they are being left and choose which person
to talk to, as with an answering machine
at home.
Integrated CTI server
For Alcatel or third party applications such
as call center applications or PC telecommu-
nications, Alcatel OmniPCX Office includes
an embedded CTI server (for up to 200 users).
The PIMphony personal communication
manager provides easy management of calls
from the user’s PC, either individually or
in workgroups.
Complete mobility
The Alcatel solution ensures that the user can
always be contacted.
• While on company premises, the Alcatel
range of DECT terminals gives users access
to the same level of features as with the
phones on their desks.
• Wherever users may be, the new Personal
Assistant enables them to give their callers
5 call re-routing options.
• If users do not wish to be disturbed by calls,
there is also an embedded voicemail
function that takes voicemail messages.
Center Office supports a whole range of high
added-value applications:
• Agent Assistant: designed to facilitate
the agents’ work
• Supervisor Console: to supervise call center
operation in real time
• Statistics Manager: to generate statistics
reports and optimize call center
performance.
Unified communication
Alcatel OmniPCX Office provides a flexible
and powerful unified messaging solution
that allows users to handle their text and
voice messages in a single mailbox using their
regular e-mail client and telephone sets.
This solution works with any standard e-mail
client and can be deployed using the
OmniPCX Office embedded e-mail server
as well as any existing e-mail server.
Multi-media Web messaging
The Alcatel Web Communication Assistant
in OmniPCX Office is a lightweight messaging
solution that gives access to your voice
messages and e-mails using only a regular
Web browser. Accessible from within the
company as well as on the road, Alcatel Web
Communication Assistant is the ideal
turnkey solution to meet your mobility needs.