Warranty

Warranty Conditions

Congratulations on choosing ALCATEL ONETOUCH mobile phones - we hope that you will be

completely satisfied with it.

Your phone is guaranteed against any deviation from technical specifications for a period of

twelve (12) months from the date specified on your original invoice .

The warranty terms defined in the manual also apply to the battery and accessories but for a

period of six (6) months from the date of purchase shown on your original invoice.

Under the terms of this warranty, you must inform your vendor (or any repair centre approved by

TCT Mobile Limited or its affiliates, which are listed on our official website) without delay, of

any defect and present the invoice given to you at the time of purchase. The vendor or repair

centre will decide whether to replace or repair, as appropriate, all or any part of the telephone or

accessory found to be defective; this warranty covers the cost of parts and labour but excludes

any other costs. Repair or replacement may be carried out using reconditioned components

offering equivalent functionality.

Servicing under the terms of this warranty, especially repair, modification or replacement of

products, shall entitle to a THREE (3) month warranty unless there are statutory provisions to the

contrary.

This warranty shall not apply to damage or defects to your mobile phone and/or accessory

caused by:

 Not following the instructions for use or installation.

 Not being compliant with technical and safety standards applicable in the geographical

area where the equipment is used.

 Improper maintenance of sources of energy, and of the overall electric installation.

 Accidents or consequences of theft of the vehicle in which the telephone is transported,

acts of vandalism, lightning, fire, humidity, infiltration of liquids, inclement weather.

 Connecting to or integrating into the phone any equipment not supplied or not

recommended by TCT Mobile Limited or its affiliates, without their express written

consent for such.

 Any servicing, modification or repair performed by individuals not authorised by TCT

Mobile Limited or its affiliates, the vendor or the approved maintenance center.

 Use of the mobile phone and/or its accessory for a purpose other than that for which it

was designed.

 Normal wear.

 Malfunctions caused by external causes (e.g., radio interference from other equipment,

power voltage fluctuations).

 Modifications made to the equipment even if required by changes in regulations and/or

modification of network parameters.

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Warranty Conditions Congratulations on choosing ALCATEL ONETOUCH mobile phones - we hope that you will be completely satisfied with it. Your phone is guaranteed against any deviation from technical specifications for a period of twelve (12) months from the date specified on your original invoice . The warranty terms defined in the manual also apply to the battery and accessories but for a period of six (6) months from the date of purchase shown on your original invoice.
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  Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage. Equipment on which markings or serial numbers have been removed or altered, and handsets on which labels have been removed or deteriorated shall be excluded from the warranty. In accordance with the applicable law, TCT Mobile Limited or its affiliates guarantee your product against hidden defects (defects inherent in the design, manufacture, etc.).