User manual

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12 Troubleshooting
Before contacting the service center, you are advised to
follow the instructions below:
• Youareadvisedtofullychargethebatteryforoptimaloperation.
• Avoid storinglarge amountsof datain your tabletas thismay
affect its performance.
• UseFactory data resetandtheupgradetooltoperformtablet
formatting or software upgrading. All user tablet data: contacts,
photos, files, and downloaded apps will be lost permanently. You
are strongly advised to fully back up the tablet data and profile via
Android Manager before doing formatting and upgrading.
My tablet cannot be switched on or is frozen
• Whenthe tablet cannot beswitched on,charge for at least20
minutes to ensure the minimum battery power needed, and then
try to switch on again.
• Whenthetabletfallsintoaloopduringpoweron-offanimation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
• RestartyourtabletbypressingandholdingthePowerkey.
My tablet turns off by itself
• Checkthatyourscreenis lockedwhen youare notusingyour
tablet, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Checkthebatterychargelevel.