User manual
Table Of Contents
- Safety and use
- Regulatory information
- 1 Your mobile
- 2 Text input
- 3 Call, Call log and Contacts
- 4 Messaging 
- 5 Calendar & Alarm clock & Calculator
- 6 Getting connected
- 7 Multimedia applications
- 7.1 Camera 
- 7.2 Gallery 
- 7.3 Music 
- 8 Others
- 8.1 File Manager 
- 8.2 Sound Recorder 
- 8.3 Radio 
- 8.4 Onetouch Launcher 
- 8.5 User Centre 
- 8.6 User Care 
- 8.7 Smart Suite 
- 9 Google applications
- 9.1 Play Store
- 9.2 Chrome
- 9.3 Gmail
- 9.4 Maps
- 9.5 YouTube
- 9.6 Drive
- 9.7 Play Music
- 9.8 Play Movies & TV
- 9.9 Hangouts
- 9.10 Photos
- 9.11 Keep
- 9.12 Translate
- 10 Settings 
- 10.1 Wireless & networks
- 10.2 Device
- 10.3 Personal
- 10.4 System
- 11 Update your phone’s software
- 11.1 Mobile Upgrade
- 11.2 FOTA Upgrade
- 12 Accessories
- 13 Warranty
- 14 Troubleshooting
- 15 Specifications
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• Make sure that your phone is not in Aeroplane mode.
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/Down
key.
• Check the network strength.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service.
• Make sure this feature does not require an ALCATEL accessory.
When I select a number from my contacts, the number can't be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and check MMS
parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been
activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart Suite
Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users.
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.