User manual

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My phone can't be switched on or is frozen
•When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
•When the phone falls into a loop during power on-off animation and the
user interface can't be accessed, press and hold the Power key to reset. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
•If neither method is effective, reset the phone using the Power key and the
Volume up key (holding both together).
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key.
•If it still does not work, use Factory data reset to reset the phone or Mobile
Upgrade to upgrade software.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and
make sure the Power key is not accidentally contacted while the screen is
unlocked.
•Check the battery charge level.
•If it still does not work, use Factory data reset to reset the phone or FOTA/
Mobile Upgrade to upgrade software.
My phone can't charge properly
•Make sure you are using an ALCATEL battery and the charger from the box.
•Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +45°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
•Make sure that the internet access service of your SIM card is available.
•Check your phone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialled a valid number and have touched Call.
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card valid,
etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in Aeroplane mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card valid,
etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in Aeroplane mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.