Alcatel-Lucent OpenTouch Suite for Mid sized and Large Enterprises Standard Offer Chapter 04 - Devices and Clients for Connection users April 2014 Offer - Ed.02 Ref.
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Table of contents 1 Defining the Connection user experience ................................................................................. 7 2 Digital and IP business phones ................................................................................................. 8 2.1 Telephony Services ...................................................................................................................... 8 2.1.1 Basic features ................................................................
2.1.4.6 Privilege access override.......................................................................................................................... 28 2.1.4.7 Modifying the password (personal code) ................................................................................................ 28 2.1.4.8 Compatibility between pieces of equipment........................................................................................... 28 2.1.4.
3.2.2.3 3.2.2.4 3.2.2.5 3.2.2.6 4 General view ............................................................................................................................................ 62 Characteristics ......................................................................................................................................... 65 Accessories and options ..........................................................................................................................
.2.1 6.2.2 6.2.3 7 Benefits ............................................................................................................................................................. 96 Features ............................................................................................................................................................ 97 Topology ..............................................................................................................................................
1 Defining the Connection user experience Employees who primarily make extensive use of voice communications benefit from the OpenTouch Connection, the advanced business communications experience available from reliable Digital or IP deskphones, as well as sturdy DECT or WLAN mobile handsets. Users can pick the telephony features that suit their office work style from the comprehensive list of telephony features offered by the Alcatel-Lucent OmniPCX™ Enterprise Communication Server.
2 Digital and IP business phones 2.1 Telephony Services 2.1.1 Basic features Even entry-level phones with no display or keyboards can access the basic feature set by using prefixes/suffixes dialing. 2.1.1.1 Internal calls The caller dials a directory number. A voice guide may replace the dial tone if, for example, the caller has activated call forwarding. The called party is free: When the called party answers, a call is established.
availability Visual guidance YES YES YES - Access feature with icon key UPK With add-on With add-on With add-on YES SPK - - - - Access feature with screen key Soft key YES YES YES - Directory - - - - YES YES YES YES Access to feature using the keypad UPK: User Programmable Key SPK: System Programmable Key 2.1.1.4 Do not disturb A user may temporarily stop all incoming calls, except those coming from the attendant. The user can still make internal or external calls. 2.1.1.
2.1.1.9 Transfer User A is in conversation with user B. User B is put on hold when user A calls user C (another user or an attendant). When the device of user C is ringing or when user A is in conversation with user C, user A can transfer the call to establish a communication between user B and user C. Parties may be internal or external. If the connection is not allowed, the call is routed back to the transfer initiator.
External calls are routed to a ringing network; any user can answer by dialing the night answering prefix or pressing the specific soft key. Internal attendant calls are routed either to general call forwarding or the night service (depending on the attendant’s choice). Unconditional call forwarding: Any phone A can forward all its calls to any phone B (or voice mail); user A can still make outgoing calls. The service is activated from phone A by the routing menu or a prefix.
specific soft key. If the called phone is free, the user can answer directly by picking up their handset or using the hands-free. Broadcasting multiple announcements is also possible via the mastered conference service. 2.1.2.2 Call park/call park retrieval A user may put an external, internal or network caller on hold for retrieval at a later time from another phone.
With/without controlled project number This choice is an exclusive choice on an Alcatel-Lucent OmniPCX Enterprise Communication Server system (standalone or homogeneous network). Users can also assign a project number to an incoming call. The project number is made of up to 12 digits (length depending on system configuration). Up to 9,999 controlled project numbers and an unlimited number of uncontrolled project numbers may be created. The accounting call records (or tickets) contain the project number.
The number of messages that can be stored by each user can be specified in system configuration. The maximum number of text messages that can be stored on the system depends on the configuration and CPU-type. Structure of text messages There are four types of messages: Fixed pre-programmed messages – fully defined in system management Partially programmable messages - defined in system management, but must be completed by the user.
2.1.2.10 Lock/unlock Users can temporarily prevent outgoing calls from a phone. To select an external line by prefix, programmable key, or supervision key, the user must dial a personal code. Dialing the appropriate prefix (switch) or pressing the specific soft key (Alcatel-Lucent Digital and IP phones) followed by the personal code reactivates direct access. 2.1.2.11 Intercom (interphone) An Alcatel-Lucent Digital and IP phone can automatically answer internal calls from a specified user group.
2.1.2.15 Conferences 2.1.2.15.1 Three-party conference Three-party conference calls allow a simultaneous conversation between three parties. The user making a consultation call initiates the three-party conference by dialing a prefix or pressing the specific soft key (Alcatel-Lucent Digital and IP phones) and must be Connection user. During the conference, any participant may withdraw without releasing the call between the other two participants.
Common hardware including a GA-3 or GD-3 board 2.1.2.15.3 Meet-me conference 2.1.2.15.3.1 OmniPCX Enterprise meet-me conference The OmniPCX Enterprise meet-me conference (or N-party conference) allows a variable number of participants (up to 6, 14, 29) to talk together. Users access the conference by dialing the conference prefix and a pre-defined access code.
Either standard dial-in audio conferencing or as a complement to Microsoft OCS or IBM Sametime Call control via the telephone user interface or audio only web interface: o Lock, hold, and end conference o Mute/unmute o Drop call legs o Adjust line volume o Dial out to add participants o Roll call o Start/stop recording o 19 voice prompt languages supported Upgrade options o Order additional OmniTouch 8464 MACB audio ports, or o Upgrade to the OmniTouch 8660 MyTeamwork to add more users and/or data p
related directory numbers are no longer associated with the keys. The mastered conference provides three main services: Conference leader with manual insertion: The conference leader manages and monitors each participant in the conference and can set up conferences quickly (for example, in an emergency). Conference leader with automatic insertion: The conference leader selects the conference participants from pre-programmed lists.
To allow participants to give their undivided attention to matters under discussion in the conference, the following features are not available during a mastered (moderated) conference: A participant cannot make an outgoing call or receive an incoming call A user cannot participate in a mastered conference service during a consultation call Barge-in is not authorized for the mastered conference leader Directory keys cannot be used Programmable keys cannot be used Automatic callback notification is disabled
Jane, Bill and Colin, and belong to the same Alcatel-Lucent MLA user group. In this example: Line 1: Bill is already active on line 1 and this line is seen as busy on the other telephones in the group Line 2: Is ringing; anyone in the group can answer this call by pressing the related key Line 3: A call has been placed on MLA hold; anyone in the user group can retrieve this call by pressing the related key.
The following table lists the meaning of the icons (or LEDs) associated with the dial call key: This feature is available for: Type of telephone Alcatel-Lucent IP Alcatel-Lucent OT Touch 8232DECT 8028/8038/8068 / Handsets Alcatel-Lucent 8029/8039 DeskPhone Feature availability YES YES Visual guidance YES - UPK - - SPK YES - Access feature with screen Soft key key Directory YES - - - Access to feature using the keypad - - Access feature with icon key UPK: User Programmable Key SPK: sy
Overflowing calls to another assistant An overflow assistant is activated automatically when the main assistant has activated the assistant absent key. When the overflow assistant also activates the absence key, the screening is automatically canceled. Discreet listen-in This feature lets a manager monitor a conversation between the assistant and a caller on a screened line only. While the manager is listening, the manager’s microphone is off and the assistant is informed by the display.
Supervision of a trunk group This feature allows the supervision and pickup of an incoming call on a trunk group. The following table presents the icon status (or LED, on sets without displays) and the result of the action for each status of a supervised trunk group: Supervision of a trunk This feature allows the supervision and pickup of an incoming call on a trunk.
The following phones can supervise an object: Type of phone Premium Premium DeskPhones DeskPhones 8068/8038 / 8039 8028 / 8029 IP Touch 4008/4018 / 4019 Digital Phone OT8232DECT Handsets Feature availability YES YES YES YES Visual guidance YES YES YES YES Access feature with UPK icon key SPK - - - - - - - - Access feature with Soft key screen key Directory - - - - - - - - Access to feature using the keypad - - - - UPK: user programmable key SPK: system programmable key V
If a user wants to listen to and manage their messages, they can access the voice mail system from their desk phone or from any external phone, such as a mobile phone. A voice mailbox may be supervised by up to 100 users (20 users across an ABC F2 network). 2.1.3 Set customization 2.1.3.1 Guide key [MENU] or information key [i] A menu or information key is available on Reflexes sets. This key provides help about telephone customization (soft-keys, language, etc.) when the phone is in the idle state.
Internal call External call Manager call Priority call 2.1.3.7 Advanced home bar display For Alcatel-Lucent Digital and IP phones, the display typically contains: A Home Bar with date and time or status A communication icon A forwarding icon A headset icon (if connected) for Alcatel-Lucent IP Touch 8028/29/38/39/68 Three tabs (by default): Menu, Perso and Info (except 4008/18/19) The Communication Server manages the content of the tabs and the Home Bar.
2.1.4.2 Off-hook Tone/howl (analog phone) On an analog phone, if the user does not hang up after receiving the busy signal, the phone is put on missed call status after a time delay. The phone receives a special tone with a high volume level prompting the user to hang up. 2.1.4.3 Beep on external calls A beep can be programmed on all external calls to notify users that they are using a costly service. 2.1.4.
To maintain availability and service, “Overflow if Out of Service“ is used to designate a selected associate number for IP Phones, or to send the call to the front office operator number in the case of room sets in a hotel-hospital configuration. Note: In the case of a remote extension, where the twin set feature is used, the associated number can be a GSM set. When this is the case, calls to an “out of service” IP phone are directed to the GSM set. 2.1.4.
Phone capabilities can be extended with Premium Add-on 10 & 40 keys modules or Premium Smart display 14 keys module. 2.2.1 8068/8068BT Premium DeskPhones A Bluetooth® handset or wired Comfort Handset Hearing Aid Compatible LED Flashing blue: arrival of a new call Flashing orange: alarm Color screen 10 dedicated functions keys Navigation and selection keys 3.
2.2.2 8038/8039 Premium DeskPhones LED Flashing blue: arrival of a new call Flashing orange: alarm Comfort Handset Hearing Aid Compatible Monochrome screen 10 dedicated functions keys Navigation and selection keys 3.5 mm headset jack Permanent features keys: Quick access to the phone’s main features Alphabetic keyboard A wideband speaker for optimized sound 2.2.
2.2.4 Welcome screens From these screens you have access to all the features of your phone. By default, they are three pages accessible by pressing on the tab of each page on the top of the screen. The selected page is highlighted. Menu page: Provides access to all available functions and applications, by pressing the key for the desired feature or application.
Up-down navigator: used to scroll through the content of a page. Back/Exit key Use this key to go back to the previous step. 2.2.7 Permanent features keys They are located just above the loudspeaker. Mute and interphony key. In conversation press this key to disconnect the microphone so that the other cannot hear you. When the phone is idle, press this key to set up the phone in interphony mode.
Use the keyboard to enter contact names while configuring the phone. Access the dial by name feature by entering the name of your correspondent on the keyboard. The keyboard includes functional keys to edit your text entries. Cursor moving keys (left, right, up and down). Helps you to navigate in an edit box. Press the Alt key to access the left and up navigation. Caps lock: to write text in capital letters. Alt key: to access specific characters and punctuation marks. Enter key: to validate an edited text.
Various connections to allow phone extensions Add-on module connector (SATA type) One 10/100/1000 Gigabit Ethernet connector (LAN) One 10/100/1000 Gigabit Ethernet connector (PC) 1 RJ9 connector for a corded handset 1 RJ9 connector for alphanumerical keyboard 1 RJ 11 connector for external ringer and audio active envelop indicator One DC power jack for an external power adaptor Adjustable and stable foot 80x9 Digital DeskPhones Various connections to allow phone extensions Add-on module co
Height: 204 mm (8,03 in) Weight: 1450g (3.20 lb.) Power Power over Ethernet (IEEE 802.3af) Class 2 Optional Transformer: 100 V AC to 240 V AC/48 V DC Maximum power (w/o Add-on) 8068 BT: 5,3W; 8068: 4,9W; 8038: 4,6W; 8028: 4,3W Audio characteristics Comfort handset for 8068, 8038 & 8028, Bluetooth handset for 8068 BT, Hearing Aid Compatible (HAC). Full-duplex speakerphone, acoustic echo cancellation Wideband G722, G711 (A-law and Mu-law) G729 AB, G723.
Weight: 1340 g (3,17 lb.) Power Power over digital line Maximum power (w/o Add-on): 8039 – 735 mW; 8029 – 912 mW Audio characteristics Comfort Handset for 8039 & 8029, Hearing Aid Compatible (HAC).
Two paper-labeled extension modules — 10-key and 40-key modules — are available for all phones. Each phone can accommodate up to 50 additional keys. 2.2.13 Digital options Alcatel-Lucent interface modules offer additional flexibility and openness. They allow peripheral equipment to be added to any system, which reduces the cost of cabling. The AP interface module supports connections of analog devices such as fax and plain old telephone service (POTS) using just one line.
2.3.2 Screen ergonomics The LCD screen is a touch sensitive screen. Touch any button to activate a feature (or display the corresponding window). At the base of the screen are touch sensitive buttons with LED symbols for direct access to features. The LEDS are lit for each active feature displayed, regardless of the status (idle, busy) of the set. Touching a LED activates/deactivates the corresponding feature.
Alcatel-Lucent OpenTouch™ Connection for 8082 Screen Capacitive touch-screen Backlight Yes KEYS 9 sensitive Keys Programmable keys Up to 70 softkeys 2 soft personal keys/lighted Validation (OK) and exit keys Yes (soft) Message key + LED Yes Redial Yes (soft) Alarm LED Yes Hands free key with LED Yes Settings key Yes Hands-free mode Yes External loudspeaker Yes Mute/Volume keys Yes Handset Comfort or Bluetooth Headset plug 3.
Alcatel-Lucent OpenTouch™ Connection for 8082 adapter IEEE 802.3 at full compliance Yes Class of consumption Class 3 The 8082 My IC Phone set supports 802.3AF power over Ethernet (PoE) (Class 3), and the maximum power in use is less than 8.2 W. An open connectivity supports easy expansion with a 10/100/1000 Ethernet switch for LAN and PC connectivity, an embedded Bluetooth chipset, a 3.5 mm headset port, as well as connectors for handset.
Keyboard access (dial by name or input text functions) Device settings (keyboard language, dialpad position, screensaver tempo and backlight level) Home (return to idle mode) The screen: ENT_MLE_015989 - Ed 02_2014-10-13 Chapter 04: Devices and Clients for Connection Users 42/99 Alcatel-Lucent Enterprise April 2014 Offer
2.4 SIP deskphones 2.4.1 8002/8012 Deskphones Alcatel-Lucent 8002 and 8012 Deskphones can operate in SIP standalone mode to communicate via the SIP interface of the Alcatel-Lucent OmniPCX Enterprise Communication Server. Following their registration to the Alcatel-Lucent OmniPCX Enterprise Communication Server, they operate as integrated SIP sets and benefit from a large range of business telephony features, so far reserved for internal Alcatel-Lucent proprietary devices.
Phone sets characteristics Dimensions (WxLxH) Display Phone only: 161 x 196 x 190 mm (6.33 x 7.71 x 7.48 in.) Resolution: 20 characters Weight black & white Phone only : 810 gr (1.78lb) Other features Size (mm): 75*12 Keys Navigator: 2 directions Hands-free mode Home/OK/cancel keys External loudspeaker Message key + LED Handset: Corded Comfort Hands free/Headset/Handset key with LED Headset plug 3.
Call transfer outgoing ) up to 50 entries in each Local Call forwarding Redial Local CLIR DTMF Reject Call Call Hold/ resume Voice Mail Access / Message Waiting Indication (voice mail & missed calls) 3 party conferences Local directory (add/edit/delete – up to 10 entries) 2.4.2 4008/4018 SIP Phones Alcatel-Lucent IP Touch 4008/4018 phone Extended Edition sets can operate in SIP standalone mode to communicate via the SIP interface of the Alcatel-Lucent OmniPCX Enterprise Communication Server.
Monaural headsets, which are intended for office users and can be mounted either as an ear hook or headband. Binaural headsets, which are intended for active users who want a secure, fixed headset while communicating on the move or in noisy, telephone-intensive environments such as warehouses or shop floors. 2.5.
A conference guide enables group calls – All participants in a group can be contacted at the same time with one button access. Up to 20 groups can be stored per profile. It contains an LDAP client with direct access to the directory via a dedicated key It is easy to configure with the Web interface – Settings can be imported and exported to other OmniTouch 4135 IP Conference Phones.
Network and provisioning DHCP and static IP NTP and SNTP Ethernet: 10/100Base-T QoS support: IEEE 802.
Alcatel-Lucent 8125 Audioffice Technical Specification Physical characteristics Module: 29 cm x 11.5 cm x 5.25 cm (11.4 in x 4.5 in x 2 in) Optional USB handset 17.8 cm x 5.1 cm x 3.2 cm (6.7 in x 2 in x 1.3 in) Weight: 2.36 kg (5.2 lb.
o Automatic gain control o Acoustic echo cancellation o Noise cancellation o 3D sound spatialization o Stereo with spatialization Interoperability Alcatel-Lucent 8115 and 8125 Audioffice 3.
3 On-site mobile DECT and WLAN handsets 3.1 OmniMobility WLAN 3.1.1 WLAN Offer In many business environments, mobility is an ever increasing priority, but the ways in which endusers communicate evolve constantly. Within company premises, end-users get accustomed to comfortable and efficient methods to ensure voice and data communication exchanges. Away from the desks, but still at work, they are entitled to expect the same facilities and services.
A push-to-talk functionality is available with the Alcatel-Lucent OmniTouch 8128 WLAN Handset to broadcast communication between employees, eliminating the need for two-way radios or walkietalkies. By putting Wireless to Work, Alcatel-Lucent has helped many commercial enterprises to improve productivity, responsiveness, and customer service.
points, etc.) plus the feature-rich voice over WLAN product line of OmniTouch 8118/8128 WLAN Handset. IP Touch WLAN telephone sets allow enterprises to take advantage of the cost savings and simplified management of a converged voice and data infrastructure to significantly improve employee mobility, responsiveness, and productivity.
Display size (pixels) 112x115 176x220 Display backlight Yes Keypad backlight No Yes Hands free capability No Yes Headset connector Yes Additional information Belt clip (standard) Yes Yes Belt clip (swivel) Accessory Security chain hole Yes Talk time hours Up to 15 Standby time Up to 100 hours Charging time 2,5 hours Operating Temp. -5 +45°C, +23 +113°F Operating humidity 10 to 95% non-condensing 3.1.2.
from the idle state, these services are easily activated to improve the communication capabilities in business environments. Note: The OmniTouch WLAN handset cannot be: An agent set An attendant set The WLAN handset cannot manage an application access through graphical display, or an access to the Free desktop application.
Mute Hang up Answer Waiting DTMF number sent Volume control Directory access Short-dialing keys Possibility to go in/out a group line. 3.1.2.3 General View The Alcatel-Lucent IP Touch WLAN handsets provide an efficient and comfortable user interface. The physical design of the Alcatel-Lucent OmniTouch 8118/8128 WLAN Handsets are similar except for the Alcatel-Lucent OmniTouch 8128 WLAN Handset which has a color screen and an additional button dedicated to the push-to-talk service. 3.1.
Transmit power Up to 100 mW, less than 1 mW on average Wireless QoS Wi-Fi Multimedia (WMM) U-APSD Tspec VoIP protocol New Office Environment (NOE) Voice encoding G.711, G.729a/ab Wireless security WEP, WPA/PSK, WPA2/PSK 3.1.2.5 Accessories and Options Charging Units The charging unit provides direct charging to handsets whether they are on or off. Available chargers are described below. Single Charger One slot for the handset.
Handset Accessories Lanyard Belt clip Swivel clip Supplementary battery WIN PDM Administration Tool Windows® Portable Device Manager (WIN PDM) is a software utility installed on a PC to facilitate administration tasks for mobile devices. Connectivity is provided by a special cradle equipped with a USB connector. Although some parameters can be configured directly on the handset, the cradle provides a time saving method for configuring network parameters effectively and uniformly.
NOE Parameters The NOE protocol cannot be set from the WIN PDM. Assigning a phone number to the device is done by registering the handset in the PBX in the normal fashion. When OmniTouch 8118/8128 WLAN handsets are configured in static mode, TFTP parameters must be configured via WinPDM. PC Requirements The Pc requirements include: Windows® 7 or higher Sun Java Runtime Environment (JRE) version 6 or higher USB port (for connection to portable). USB 1.1 required, USB 2.0 supported Acrobat Reader 4.
This standard is based on a digital technology providing high quality communication, with Roaming and Handover (Handoff) capabilities. CDCS (continuous dynamic channel selection) is a unique feature that ensures that every mobile phone operates on the best available radio channel. In addition, no frequency planning is required when adding a radio base station. All base stations can transmit on any channel.
3.2.2.2 Key features and capabilities Alcatel-Lucent has enhanced its line of professional DECT handsets supported by the OmniPCX Enterprise. The Alcatel-Lucent 8232 DECT handsets offer: Access to the Alcatel-Lucent Enterprise telephone features An ergonomic interface featuring graphic LCD screen with easy-to-view icons and easy-toread text.
o o o o o o o Quality of audio reception Vibrate mode Great autonomy (Li-Ion technology) Bluetooth Connection Programmable keys Embedded Alarm Applications for Notification and Location Services Alarm button for Emergency Call 3.2.2.3 General view The Alcatel-Lucent DECT handsets provide an efficient and comfortable user interface.
General view of the 8242 DECT handset: General view of the Mobile 500 DECT handset: ENT_MLE_015989 - Ed 02_2014-10-13 Chapter 04: Devices and Clients for Connection Users 63/99 Alcatel-Lucent Enterprise April 2014 Offer
GAP+ services with the Mobile 500 DECT handset: Short press Read voicemail Melody receiving notification Send text-message 2nd step tone Message waiting indication: Icon display or 3 Short press Read text-message Long press Last number redial Call by name tone The Mobile DECT 500 is added to the range of DECT sets to be used in hazardous or isolated environments. It is produced to resist outdoor conditions and is equipped with a double antennae, to improve audio quality and transmission.
Battery status Call filter 3.2.2.4 Characteristics Alcatel-Lucent 8232 DECT Handset Alcatel-Lucent 8242 DECT Handset Mobile DECT 500 Dimensions (mm) 132 x 52 x 23 142 x 52 x 23 126 x 46 x 22 Dimensions (inch) 5,19 x 2,00 x 0,90 5,59 x 2,00 x 0,90 4.96 x 1.79 x 0.87 Weight (g) 110 135 120 Weight (oz.) 3,88 7,76 4.
Corded Yes Yes Yes Basic desktop Yes Yes Induction Dual desktop Yes Yes - Multiple desktop - - Induction - For up to 6 sets Voice desktop - _ - Charger bracket Yes Yes - Pouch Yes Yes Vertical and Horizontal styles Yes Yes Yes - - Yes Yes - Download connection - Yes USB Yes USB- Memory - SD card Memory card (5X) Protective cases (accessories): Software aspects GAP protocol GAP+ services (with TDM infrastructure) A-GAP protocol Supported languages .
handset Desktop charger with USB cable One slot for the handset. One slot for the spare battery LED indicator for the battery status Power supply independent from charger Dual charger delivered in commercial offer Dual desktop charger for Mobile DECT 500 The charger is an induction charger with no external electrical contacts with the phone. The desktop charger includes an opening for charging an optional second battery.
The use of a pouch improves the durability of AlcatelLucent 8232 & 8242 DECT Handsets in severe environments, especially against dust, spraying water and shock The pouches protect the Mobile DECT 500 in severe environments, but also define the "Normal" orientation of the set Horizontal pouch Vertical pouch 3.2.2.
The solution integrates the Mobile DECT 500 and the MobiCall application with the Alcatel-Lucent OmniPCX Enterprise and DECT infrastructure. Reminder: Although the Alcatel-Lucent 8232 DECT Handset is not intended for harsh working conditions, it is fully compliant with the MobiCall notification server architecture. The notification possibilities for this type of solution are as follows:.
NORMAL alarm URGENT alarm VERY URGENT alarm ALARM that can be sent to force a hands free mode Can be used in cases where the person is unable to physically unhook the call Grouped message: a message can be sent to a phone or group of phones when an alarm is received The notification server can send alarms or messages to the DECT phone sets or to other telephone sets: ENT_MLE_015989 - Ed 02_2014-10-13 Chapter 04: Devices and Clients for Connection Users 70/99 Alcatel-Lucent Enterprise April 2014
4 PC & MAC Software applications 4.1 PC and MAC applications per system package Software applications for MLE covering all user profiles, from voice to UC&C, are available on PC and MAC platforms. The following applications are available according to packages and user profiles.
Figure 2 Search bar and taskbar icon 4.2.2 Benefits Bring business-class IP telephony to the desktop The OpenTouch Connection is a softphone with high-fidelity wideband audio and deskphone control features (include the capability to make calls, receive calls, clear calls, forward calls, transfer calls, conduct three-party conference calls, hold/retrieve calls, and switch between calls). The OpenTouch Connection for Microsoft® Windows™ PCs makes voice communications simple and reliable.
Communicate securely Wherever employees work – on company premises or off-site – the OpenTouch Connection for PC allows secure communications with colleagues and customers. Figure 3 Call toast Figure 4 Contact card 4.2.3 Features The OpenTouch Connection for PC can be used in the following contexts: Deskphone control o Users control their business phone from their PC while in the office.
Click-to-call from typical Microsoft and IBM desktop applications (Outlook, Lync, Notes, Sametime) without having to look up for phone numbers. Use integrated call control features for Plantronics® and Jabra® audio devices, including call answer/end and synchronized mute. Single identity Users maintain a single business identity – with only one phone number – whether the device they are using is a PC, deskphone, mobile phone, or any other device.
Figure 5 Notifications and Call history Figure 6 Visual voicemail 4.2.4 Technical specifications Hardware and software specifications Alcatel-Lucent OpenTouch platforms, version 2.0 or later Microsoft Windows OS Windows 7™ (32- and 64-bit editions) Windows 8™ (64-bit edition) Microsoft integration Outlook 2010 and 2013 (32- and 64-bit editions) Lync 2010 (32- and 64-bit editions) IBM integration Notes 8.5.1, 8.5.2 and 8.5.3 Sametime 8.5.1 and 8.5.
SIP over TLS, Secure RTP Support for reverse proxy and SBC network elements LDAP/LDAPS and RADIUS authentication Single sign-on (SSO) via Kerberos Localization Catalan, Chinese-simplified, Chinese-traditional, Czech, Danish, Dutch, English (British and American), Finnish, French, French Canadian, German, Hungarian, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish. 4.2.
The voice traffic (SIP for signaling and RTP for audio) is managed by the SBC, which solves NAT traversal issues and ensures security at the applicative level. This traffic is secured from the OpenTouch Connection towards the SBC by using SIP over TLS and SRTP. Voice traffic is unencrypted (SIP/RTP) from the SBC towards endpoints and the OpenTouch server. The data traffic is managed by the Reverse Proxy, which controls and protects accesses to enterprise resources.
4.2.8 Microsoft integration The OpenTouch Connection is complemented with Microsoft Outlook (versions 2010 and 2013) addins for: Conference scheduling Telephony and messaging services Searching personal contacts OpenTouch Connection complements Lync 2010 collaborative workspace with telephony services, messaging services and phone presence. 4.2.8.1 Conferencing add-in for Microsoft Outlook Use Microsoft Outlook to schedule OpenTouch conferences.
Figure 8 OpenTouch conference 4.2.8.
Figure 11 Call from a contact card Play a voice message received via an e-mail (when using the unified messaging store based on the email server): Figure 12 Play a voice message received in an e-mail Use the Record button (when creating a new mail, when replying to or forwarding an e-mail) to add a voice message (.wav file) to an e-mail: Figure 13 Record and send voice messages 4.2.8.
Figure 14 OpenTouch Connection control pane The OpenTouch Connection control pane for Microsoft Lync provides: Deskphone control Inbuilt softphone with wide-band audio (G.722.
Figure 15 Features from the control pane 4.2.9 IBM integration 4.2.9.1 Telephony and Messaging add-in for IBM Notes Use Notes to click-to-initiate voice calls from contact cards and e-mails, and to click-to-play voice messages from an e-mail. Figure 16 Telephony and Messaging add-in Call the sender of an e-mail or make a call from a contact card. Play a voice message received via an e-mail (when using the unified messaging store based on the e-mail server).
4.2.9.2 IBM Sametime integration The OpenTouch Connection for IBM Sametime 8.5.x uses best in class unified communications capabilities from Alcatel-Lucent and IBM to transform the business processes and reach new levels of productivity.
IBM Sametime and OpenTouch Connection clients are joined and appear as a unified user interface. The Sametime client uses the same extension as the OpenTouch Connection for Remote Call Control or the Softphone mode. Calls originating from the Sametime client are routed through the OpenTouch Connection client. The OpenTouch Connection client is installed on the same machine as the Sametime client. Integration is available when the Sametime user is logged in.
4.3.1 Benefits Fully-integrated telephony solution Quick and user-friendly access to telephone facilities Help businesses optimize staff productivity 8082 My IC Phone user experience for fast adoption Easy integration of remote and home workers, especially when desktop connection is the preferred communication mode Carbon footprint reduction Communications, connectivity and hardware costs control 4.3.
More details For more details about prerequisites, limits and restrictions, please refer to the Technical Datasheet posted on the Enterprise Business Portal. Please refer to the Services Applications Compatibility Matrix available on the Alcatel-Lucent Enterprise Business Portal for all questions about software compatibility.
5 Smartphone Software applications 5.1 Smartphone applications per system package Software applications for MLE covering all user profiles – from voice to UC&C are provided on different platforms. The following applications are available according to packages and user profiles.
5.2.
o Reverse Proxy https support o Native BlackBerry Enterprise Server (BES) secured channel Business and private lifestyle management o Business mode: Incoming and outgoing calls are processed via the Alcatel-Lucent communication server.
√ √ √ √ √ √ Call history √ √ √ Instant messaging - √ - Data over Wi-Fi √ √ √ Virtual private network - (BES) - Reverse Proxy https √ - √ Business and private lifestyle management √ √ - (***) √ - - √ - √ √ √ Directory lookup Notifications at a glance o Voice messages, callback requests, missed calls, instant messages (BlackBerry only) Automatic fallback o Keep voice services when data channel is lost Least cost routing √ √ Application management (****) o o Softw
iPhone Android 5.2.3 Topologies 5.2.3.1 OTMS-based OpenTouch MultiMedia Services R1.3 MD1+ and Reverse Proxy 5.2.3.2 OTBE-based OpenTouch Business Edition Services R1.
5.2.3.3 OTEC-based (UCaaS) OpenTouch Enterprise Cloud R1.3 MD1+ 5.2.
(*) Note regarding the BlackBerry platform: OTMS & OTBE (CPE mode) The BlackBerry license is not proposed as new sales anymore. BlackBerry license is maintained in case of upgrade / migration but without exceeding the number of BlackBerry licenses already deployed in the previous system release. OTEC (UCaaS mode) The BlackBerry license is proposed using audit tool reporting.
Desk sharing is supported Horizontal/vertical flip and horizontal full screen on the iPhone Telephony is supported on any CTI environment (ex: Contact Center agent workspace, Desktop Application, TSAPI or specific CTI Toolbar) QoS Level 3 IP TOS / DSCP Up to 15 different ring tones Customized skins can be created to meet specific client needs on demand It is also possible to adapt the application on demand to meet specific needs 5.3.
n/a 5.4.3 iPhone IP Desktop Softphone https://itunes.apple.com/fr/app/alcatel-lucent-ip-desktop/id524949395?mt=8 MIC v3 https://itunes.apple.com/fr/app/alcatel-lucent-omnitouch-8600/id453688038?mt=8 5.5 Device White List Refer to document ref 8AL90822AAAA which lists the supported devices.
6 Tablet Software applications 6.1 Tablet applications per system package Software applications for MLE covering all user profiles – from voice to UC&C are available on PC and MAC platforms. The following applications are available according to packages and user profiles. Infrastructure OXE OTMS/OTBE Connection User Conversation User OpenTouch Conversation (*) IP Desktop Softphone iPad Android, iPad Android, iPad (*) Refer to Section “Device and Clients for Conversation Users” 6.
Easy integration of remote and home workers, especially when desktop connection is the preferred communication mode Carbon footprint reduction Communications, connectivity and hardware costs control 6.2.
More details For more details about prerequisites, limits and restrictions, please refer to the Technical Datasheet posted on the Enterprise Business Portal. Please refer to the Services Applications Compatibility Matrix available on the Alcatel-Lucent Enterprise Business Portal for all questions about software compatibility.
7 WEB Client applications 7.
