Product Guide

16
Tablet displays network or service error message
• When you are located in places with poor signal, your tablet may lose its Wi-Fi connection. Try moving closer
to the Wi-Fi router.
Touch screen response is slow or incorrect
If the tablet’s touch screen response is incorrect, please try the following:
• Remove any protective film on the touch screen. The protective film may prevent the device recognition input.
• Make sure your fingers are dry and clean before you tap the touch screen.
• Restart the tablet to clear any temporary software bugs.
Tablet is frozen or a serious error appears
• If the tablet is frozen or suspended, you may need to close the app program or reset the tablet.
• If the tablet is frozen or slow to respond, press and hold the power button for approximately 10 seconds to reset
the tablet.
• If that doesn't work, insert a paper clip into the RESET hole on the right side of the tablet, then press and hold
the Power button for 4~5 seconds to turn on the unit.
Tablet gets warm
• When using for a long time, the tablet may be warm. This is normal and will not affect the life or performance
of the unit.
Tablet can not show video of opposite side during video call
• The Wi-Fi signal is poor. Please move closer to your wireless router, or disconnect other devices from your wireless
router, or increase bandwidth of internet connection.
• Please check the Wi-Fi setting. It’s recommended to use an IEEE 802.11 b/g/n/ac certified Wi-Fi network.
Insu cient storage
• We recommend to reserve at least 700MB of free space in internal storage for APP download.
Troubleshooting