User's Manual

Appendix A – Alerts/Program Violations Model
Version: 2.3 A-8 10/15/2009
Type of Alert/Non-
Compliance
First Event Second Event* Third Event*
Failure to Maintain Current Contact Information
1. DA notified
immediately that
client cannot be
reached
2. Letter sent to
address on
record notifying
of non-
compliance
event and that
report has been
made to DA
1. DA notified
immediately that
client cannot be
reached
2. Letter sent to
address on record
notifying of non-
compliance event
and that report
has been made to
DA
1. Operator advises
DA that services
are suspended
2. Letter to client
advising that
services are
suspended and
that the DA has
been notified
Failure to Follow Other Requirements of Participant Agreement
1. Operator calls
client to
determine
problem
2. Client warned of
possible non-
compliance
event
3. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem
2. Client directed to
download same
day, either:
a. Manual
download or
b. Come into
office
3. Client warned of
possible non-
compliance event
4. Information
included in daily
report to DA
1. Client instructed
to come into
office same day
with equipment
2. Client advised
that services are
being terminated
3. Notice to DA of
repeated non-
compliance
events and that
services have
been terminated