User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 15 10/15/2009
Agency Coordinator
Establish and implement Agency/Court
communications
Primary point of contact for the Service Provider
Agent Supervisor
Set up agents in SCRAM
NET
Review the activity and workload for their reporting
agents
Agent
Set up clients in SCRAM
NET
Assign, replace and, check-in equipment assigned to
their clients
Equipment Operator
Assign, replace and, check in equipment
Replace bracelet batteries, when necessary
Inventory Specialist
Track bracelets and modems in SCRAM
NET
Act as the shipping and receiving department for the
Service Provider or Agency for which they work
Assign equipment to Agencies or Servicing Locations
to maintain an accurate, current list of equipment by
serial number
Required Skills
However you define the roles in your particular organization, someone will require the
skills to perform the following tasks:
• Client Management – Will address certain alerts, handle equipment tasks, and
manage day-to-day activities related to a group of clients enrolled in the SCRAM
Program, as noted in the Daily Action Plan.
Clearly defined program guidelines should be established before the first client is
enrolled in the SCRAM Program. The line of communication should be tested
and in place so there is no confusion regarding what is expected. This
communication process should be drawn up in an agreement, possibly the
SCRAM Participant Agreement, which can be reviewed and modified according
to needs.
• Inventory Management – Will address equipment maintenance issues. Will also
manage the movement of the SCRAM equipment from the time that the
equipment is received into your inventory stock. Ensure an accurate accounting
of equipment on hand, as well as manage the movement of equipment between
servicing locations.