User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 16 10/15/2009
Perform physical inventories on a monthly or quarterly basis. Update
SCRAM
NET for any lost equipment.
• Agency Management – Will set up agencies and create roles for those individuals
that will be managing SCRAM clients.
• Agent Management – Will manage those individuals that are responsible for a
client’s progress while enrolled in the SCRAM Program.
• Region Management – Will set up regions then create servicing locations in each
region. This hierarchy allows a Service Provider (likely a larger organization) to
manage both clients and inventory effectively.
• Court Management – Will set up courts then associate judges and clients with
each court.
• Judge Management – Will set up judges then associate courts and clients with
each judge.
SCRAMNET SET UP
In order to manage clients enrolled in the SCRAM Program, AMS must set up your
customized SCRAM
NET site. Complete the New Customer Setup Form—refer to the
New Customer Web Setup Form on page 107—and submit to AMS.
SERVICE PROVIDER ROLES
The primary role of a service provider is to support the agencies with which a SCRAM
Program business relationship exists. That support consists of:
• SCRAM Program Development and Management
• SCRAM Client Management
• SCRAM Client Report Management (compliance and user reports)
• AMS Communications Liaison
• Equipment Management
• Offender Collections and Bad-Debt Expense
• Equipment Inventory Control
• Non-compliance Support (for tampers and confirmed alcohol consumption)
• Court Support (for confirmed non-compliance events)