User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 18 10/15/2009
5. Enter the following information in the Address page:
a. Mailing Address 1 field
b. Mailing Address 2 field (optional)
c. City field
d. State field
e. Zip field
f. Billing Address 1 field (optional)
g. Billing Address 2 field (optional)
h. City field (optional)
i. State field (optional)
j. Zip field (optional)
6. Click the Next button.
7. Enter the following information in the Contact page:
a. Phone field
b. Fax field (optional)
c. Email field (optional)
d. Web Page field (optional)
8. Click the Next button.
9. Select the following information in the Settings page:
a. TAC drop-down list
Note: AMS recommends that you set your TAC level to .020%.
b. Timezone drop-down list (optional)
c. Region drop-down list (optional)
d. Servicing Location drop-down list (optional)
10. Click the Save button.
SCRAM Referral
To facilitate the court’s referring a client to the SCRAM Program, a SCRAM Referral
Directive is provided on page 101. This directive includes all the information necessary
to refer a client.
Compliance Policy
The Agency Compliance Policy details the situations in which the Service Provider
contacts the client and/or the client’s agent. Refer to the Agency Compliance Policy on
page 98 for more details.