User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 29 10/15/2009
Client Monitoring
AMS delivers the industry’s most effective and complete client-monitoring program
designed to detect alcohol consumption. As your primary point of contact, your AMS
Customer Service Manager will help you manage the day-to-day activities and
troubleshoot internal issues when they arise.
AMS Customer Service Managers will handle the daily monitoring workload.
Communications with AMS will normally occur electronically in the form of a Daily
Action Plan and if needed, via telephone.
Figure 5: Daily Action Plan
DATA INTERPRETATION AND ANALYSIS
Once the bracelet is attached to the client’s ankle, and the modem is plugged in at the
client’s home, 24 hour remote monitoring begins. While the client is on the program,
alerts can be generated that do NOT indicate a non-compliance event. For example:
• A Replace Equipment alert is generated if the bracelet or modem is flagged as
“Damaged”.
• A Battery Low alert is generated when the battery strength falls below an
acceptable threshold.
Other alerts can be an indication of an intentional non-compliance event or an
unavoidable circumstance. One example is:
• A Communication alert can indicate that the client was unable to be within the
modem communication distance or that the client has removed the bracelet.