User's Manual

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Business Guidelines – Processes and Procedures

Version: 2.3 37 10/15/2009

The following table lists the recommended actions that you should take for each of the

types of alerts that may appear on the Daily Action Plan.

Alert Type Recommended Actions

Alcohol Detected

• Contact the client or supervising agent immediately.

• Refer to your Alert Management Console for specific

instructions and supporting data.

• Run a Non-Compliance Report for the specific event.

Potential Tamper

• Review the Temperature, IR Voltage, and TAC charts

looking for continued changes to the standard pattern.

• Schedule client to meet with agent for physical inspection

or take other appropriate action.

Potential Removal

• Immediately interview the client to determine if the

SCRAM Bracelet was damaged or removed. Take

appropriate action.

• No readings after this point can be relied upon until it is

determined that the bracelet is securely attached.

Critical

Communications

• Review the Communications log looking for any readings

or communications that occurred after this alert.

• Interview the client to determine if the client has been at

home. If the client has been at home, check the

equipment and verify that it is working properly. If the

client has not been at home, determine if a non-

compliance event has occurred and take appropriate

action.

Replace Equipment

• Contact the client immediately to schedule an

appointment to replace equipment.

• Inspect bracelet or modem for damage.

• Replace the damaged device using SCRAM

NET

procedures.

• Contact AMS Customer Services to obtain a Return of

Merchandise Authorization (RMA) number.

Note: Once an RMA number is generated, a replacement

is owed by AMS for the failed equipment.

• If damage is suspected or alcohol verification is required,

request a Return Inspection Report from AMS.

• Return damaged equipment to AMS.

Battery Low

• Change the battery in the SCRAM Bracelet as soon as

possible. The battery should continue to operate for 7 to

10 days after you initially receive this message.