User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 48 10/15/2009
Reduced Rates (Sliding Scale)
If the client is indigent and cannot afford the normal daily rate, a reduced payment plan
may be necessary with the agency covering a percentage of the daily cost. To determine
if the client qualifies, request that the client bring a statement for all current debts and any
other documents required by the agency. If it is apparent that assistance is required, the
standard daily cost is usually equal to the client’s hourly wage.
Daily Rate = Hourly Wage
AMS does NOT recommend that you agree to a rate of less than $5 per day.
Enter Client Information
When a client enters the SCRAM Program, personal information must be entered into
SCRAM
NET so equipment can be assigned and the bracelet made ready for the client to
wear. Entering as much information as possible ensures that any future alert analysis and
non-compliance event reporting is as complete as possible.
The client can be set up in SCRAMNET from the following areas of the site:
• Agency
• Court
• Judge
• Servicing Location
Once the client set-up tasks are finished, any alcohol event or attempt to mask a drinking
event will be recorded.
To enter client profile information:
1. In SCRAM
NET, locate the agent that will monitor the new client.
2. From the Agent Workload screen, click the Clients tab.
3. Click the Add Client button to open the Client Setup Wizard.
4. Enter client profile information then click the Next button.
5. Enter client general information then click the Next button.
6. Add contact information then click the Next button.
7. Enter employment information then click the Next button.
8. Select an Agency, Agent, Court, and Judge in the respective drop-down list and
click the Next button.
Note: While entering a Judge is not required, AMS strongly recommends that a
judge be associated with the client at this time.
9. Select a client type and offense/reason in the drop-down lists then click the Next
button.
10. Click the Save button to exit the wizard or the Assign Equipment button to
proceed to the Equipment Setup Wizard.