User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 58 10/15/2009
3. Click the View Steps button to display the steps necessary to replace the
SCRAM Modem.
4. Plug in the old SCRAM Modem.
5. Plug in the new SCRAM Modem.
6. Click the Finish button.
Manually Upload Bracelet Data
You will likely have clients who will not be able to upload the data from the bracelet to
the modem at the scheduled communication time. Reasons for this could include:
• No analog phone line
• Multiple modems in one household
• Repeated problems with uploading from the home
If you are managing a client under one of these circumstances, the client will have to find
an analog phone line at a remote location or come to your office. Either way, the bracelet
must be “awakened” in order to upload the data. Refer to the Error! Reference source
not found. on page Error! Bookmark not defined. for details.
A manual data upload using Direct Connect and physical inspection should be performed
on the SCRAM Bracelet each time the client comes into the office for any reason. When
performing the inspection, ensure that the bracelet still fits correctly on the ankle, that no
evidence of an obstruction or damage is seen.
Client Compliance Report
The Client Compliance Report focuses on how well a client has complied with the terms
of the Participant Agreement while on the SCRAM Program. Because this report is
generated as an MSWord document, you can add additional comments regarding items
such as the clients overall behavior, level of cooperation, or any other observation that
reflects positively on the client. Refer to the Client Compliance Report on page 90 for
details.
The Client Compliance Report is available in the Alert Management Console. Once
you’re in the console, click the Reports option, select dates (if necessary), and click the
View Report button.
Closing Client Tasks
Collect Final Payment
When a meeting is scheduled to remove the bracelet, notify the client of the final amount
due. If the client arrives without the necessary funds, do NOT remove the bracelet. Once
final payment is received, the bracelet can then be removed.
Note: Ensure that client is aware that he/she will continue to be billed until the bracelet is
removed and checked in on SCRAM
NET.