User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 59 10/15/2009
Check In Equipment
When the client is being removed from the SCRAM Program, the equipment check-in
procedure must be completed. The wizard steps appear in the following order:
1. Select the SCRAM Modem or Direct Connect as the device being used to
complete the equipment check-in process then click the Next button.
a. Using the SCRAM Modem:
1) Plug in the SCRAM Modem then click the Next button.
2) Wake up the SCRAM Bracelet.
3) Unplug the SCRAM Modem then click the Next button.
4) Check for any schedule maintenance activities and click the Next
button.
5) Click the Finish button.
b. Using Direct Connect:
1) Plug in the Direct Connect device and click the Next button.
2) Open the Direct Connect application and click the Next button.
3) Wake up the SCRAM Bracelet.
4) Remove the SCRAM Bracelet and click the Next button.
5) Check for any schedule maintenance activities and click the Next
button.
6) Click the Finish button.
Inactivate Client
Once you have checked in the client’s equipment, you will inactivate the client on
SCRAM
NET. After you have inactivated the client, that client’s information remains in
the system and can be viewed or re-activated if the client is placed back on the program.
If you attempt to inactivate the client before you have checked in the bracelet and
modem, you will be prompted to do so before the inactivation process can be completed.
Offender Feedback Form
When a client is being removed from the SCRAM Program, it may be useful to capture
that client’s experiences with wearing the bracelet and using the modem. Use the
Offender Feedback Form (see the Offender Feedback Form on page 111) to gather the
information from the client.