User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 62 10/15/2009
3. Select the In Inventory option in the Status drop-down list.
4. Select your servicing location in the Servicing Location drop-down list.
5. Click the Go button.
6. Click the check box for each bracelet and modem being transferred to the other
servicing location.
7. Click the Update Status button.
8. Select the In Transit to Location option in the Status list.
9. Select a location in the Servicing Location list and click the Next button.
RECEIVING EQUIPMENT FROM ANOTHER SERVICING LOCATION
Once the equipment is physically received by the new servicing location, the status of
that equipment must be changed to “In Inventory” to be available for use on a client.
To receive the transferred equipment:
1. Open SCRAM
NET.
2. Click the Inventory link.
3. Select the In Transit to Location option in the Status drop-down list.
4. Select your servicing location in the Servicing Location drop-down list.
5. Click the Go button.
6. Click the check box for each bracelet and modem being received into your
inventory.
7. Click the Update Status button.
8. Select the In Inventory option in the Status list and click the Next button.
RETURNING EQUIPMENT TO AMS
Prior to shipping equipment back to AMS, an RMA number must be assigned to each
item. Without an RMA number, the equipment cannot be changed to the “In Transit To
AMS” status.
Note: Equipment marked for return by AMS will already have an RMA number
assigned.
Once you determine that you have to return one or more devices, call AMS with the
following information available:
• The equipment serial number
• The reason that each device is being returned