User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 63 10/15/2009
After AMS Customer Services agrees that the equipment should be returned, an RMA
number is assigned to each device. The RMA number is shown on the Inventory screen.
IMPORTANT NOTE
Follow the steps outlined in the Communicable Disease segment of the Health Risk
Policy, see page 72 for more details, for returning a bracelet that may have been worn by
a client with any type of communicable disease.
Upon receipt into the AMS inventory, each device is inspected for possible tampering
and updated software is loaded, if necessary.
DISINFECTING AND CLEANING
Properly disinfecting the SCRAM Bracelet is critical. The bracelet MUST be cleaned
immediately after being removed from a client.
You will receive a SCRAM Bracelet Disinfecting Kit that contains:
• One 22 oz. bottle of Sporicidin
®
antiseptic with spray applicator
• One box of disposable rubber gloves
• One copy of manufacturer’s Material Safety Data Sheet (MSDS)
• One set of disinfecting instructions
Additional kits are available for $40.00 and AMS recommends that each inventory
location contain a kit.
Recommended Facilities/Supplies
If possible, AMS recommends that you have an area dedicated to disinfecting the
bracelet. This area should include a sink with paper towels nearby.
Disinfecting Procedures
As stated, your kit includes detailed instructions for disinfecting the bracelet. Refer to the
SCRAM Bracelet Disinfecting Kit Instructions on page 105 for more details. These
instructions give you a step-by-step process for cleaning the bracelet.
ORDERING ADDITIONAL EQUIPMENT
AMS recommends that you maintain an inventory of at least 10% above the total number
of bracelets and modems currently assigned to all clients. To maintain this readiness
level, order equipment at least two weeks prior to when you anticipate a need for
utilization. Use the Customer Equipment Order Form, refer to the Customer Equipment
Order Form on page 108, to order equipment.
SCRAM equipment will be shipped using standard 3-day shipping rates. If the equipment
is need sooner, you will be billed for the additional shipping costs.