User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 70 10/15/2009
Figure 17: Request for Testimony Form
Other forms of testimony or evidence that AMS can provide, upon completion of the
Request for Testimony Form (Figure 17), are the following:
• Video Testimony through the use of internet conferencing tools
• Audio Testimony through the use of scheduled conference calls
• Sworn affidavits of the Non-Compliance Report confirming the validated
drinking or tampering event
For video and audio testimony (item 1 and 2), AMS requires a minimum of seven
calendar days notice to secure personnel and equipment set-up. For document preparation
accompanied by a sworn affidavit (item 3), AMS needs a minimum of two weeks.
Non-Compliance Reports can be accessed through SCRAM
NET to support the show-
cause hearings. AMS Customer Services will assist in the generation of these reports and
in addition, can prepare formal court documents if a hearing has been scheduled.
The formal court documents will provide summary offense documentation for
presentation during the court hearing and other technical documentation supporting our
SCRAM technology and monitoring network. AMS is committed to providing the
documentation and information that you need to properly manage your offenders and
non-compliance events.
If you have any questions regarding this change, please call Customer Support at
[phone] or e mail us at [e-mail]
.