User's Manual

Business Guidelines – Processes and Procedures
Version: 2.3 71 10/15/2009
BATTERY ALLOCATION POLICY
As part of the ongoing maintenance policy, AMS will provide a monthly battery
allocation to our customers. AMS is assuming the average battery life is 60 days. Based
on this assumption, a customer’s monthly battery allocation is based on the following
formula:
The sum of the number of units assigned to clients per day for the month divided by 60.
For example, if a customer had a total of 120 units assigned to clients for the month of
October (31days), their battery allocation for the month would be 62 batteries.
(120 units assigned to clients for the month x 31 days) divided by 60= 62 batteries.
If the number of units assigned to clients varies each day, the number of units assigned
per day would be summed to determine the total of the units assigned for the month. This
resulting sum would then be divided by 60.
The number of units assigned to clients comes from the information maintained in
SCRAM
NET. This information is the source for the monthly allocation.
If the monthly allocation calculation results in five batteries or less, the customer will be
shipped their monthly allocation on a quarterly basis; for example, three months worth of
batteries plus 20 to 50% more. If the customer runs low on batteries or if their quarterly
shipment has been depleted, additional batteries can be ordered.
With each battery sent, a faceplate and tamper clip is included. In addition, for every
eight batteries being sent, a strap set will also be shipped.
HEALTH RISK POLICY
Most individuals will experience no health risks from wearing the SCRAM Bracelet.
However, there are some minor discomforts and side effects that individuals wearing the
SCRAM Bracelet may experience, and SCRAM administrators must be aware of:
• Some individuals may experience discomfort due to the weight of the bracelet
and the way it fits to the ankle. This generally subsides in 48 hours as the
individual grows accustomed to the fit and feel of the bracelet.
• Less than 1% of the total number of unique offenders who have worn the
SCRAM Bracelet to date have experienced skin redness, irritations, and /or
itching. In many instances, after thorough evaluation, we have found that the
offender has applied a topical substance to cause irritation. It is the responsibility
of the individual or their physician to notify their officer or agent immediately at
the first sign of any type of redness, burning sensation, itching or irritation. It
must then be determined if the irritation has been caused by a topical application.
If a topical application is ruled out, based upon the seriousness of the side effect,
it will be determined if the bracelet should be removed. In the event of a medical
emergency or serious health risk in which the bracelet needs to be removed, the
bracelet’s front strap can be cut with a pair of scissors at the location marked
“Cut Here.”
• The risk of skin redness, irritation, or itching is decreased if a proper cleaning
routine is followed. Any individual wearing the bracelet should clean the area of