Colombo Combo Instruction Manual Digital cordless telephone plus corded base with answering machine Warning Charge the handset for 24 hours before use.
I. Important safety information ............................................. 7 II. Product set up ..................................................................... 8 1. 2. 3. 4. 5. 6. 7. 8. Where to place your product ............................................................... 8 Cordless handset range ....................................................................... 8 Signal strength .....................................................................................
VI. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Phonebook, telephone base ............................................ 19 To view and dial phonebook entries .................................................. 19 To view an entry during a call ............................................................ 20 To add an entry .................................................................................. 20 To edit an entry ...............................................................................
IX. Settings, telephone base .................................................. 29 1. 2. 3. 4. 5. 6. 7. 8. Ringtone ............................................................................................ 29 Ringer volume .................................................................................... 29 Dialling mode ..................................................................................... 29 Ring priority ..............................................................................
XII. Calls list, cordless handset .............................................. 38 1. 2. 3. 4. 5. To view the calls list ........................................................................... 39 To dial from the calls list .................................................................... 39 To save a number from the calls list to the phonebook ..................... 39 To Delete a calls list entry ..................................................................
9. 10. 11. 12. 13. 14. 15. 16. Key beep ............................................................................................ 45 PBX access code ............................................................................... 46 Dialling mode ..................................................................................... 46 Ring priority ........................................................................................ 46 Recall mode .......................................................
- Change the remote access PIN..................................................... 57 - Switch your answering machine on remotely ................................ 57 - Play messages remotely ............................................................... 58 16. Memory full ........................................................................................ 58 XIII. Simple solutions ............................................................... 59 XIX. General information ...........................
I. Important safety information Your ALCOM Premium Colombo Combo product should be treated with care. The information below has been provided in the interest of safety and will help you to enjoy this product and the benefits it brings for many years. . Keep the product and all its parts out of reach of small children. . Keep it dry. Avoid exposure to precipitation, humidity and liquids which could all affect the product circuitry. .
II. 1. Product set up Where to place your product It is important that you consider carefully in advance where your ALCOM Premium Colombo Combo telephone and cordless handset will be situated and make sure that they are: . on a flat and stable surface . within 1.8 metres of a power socket and telephone socket . at least 1 metre away from other electrical appliances to avoid any interference . away from bright sunlight or heat sources, such as a radiator .
IMPORTANT Only use the mains power adaptors and telephone line cord supplied with the product. 4. - Setting up the telephone base and handset Telephone base 1. Plug the handset, mains power adaptor (the power adaptor for the telephone base has a small clear plastic plug at one end) and telephone cable into the clearly marked sockets on the underside of the telephone base. 2. Push the metal stand into the two holes underneath the two rubber feet at the back of the product.
5. Handset battery low warning If the icon flashes in the display, you will need to recharge the cordless handset before you can use it again. During charging, the icon in the display will scroll. Once the battery is fully charged the icon will stop scrolling. 6. Handset battery performance =6C9H:I & %+$%. &(/(* In ideal conditions, fully charged batteries should give about 10 hours talk time or 150 hours standby time on a single charge.
the bottom section of the button to scroll to « Clock & Alarm ». Press « Select ». « Date & Time » will be displayed, then press « Select » again. 2. Using the keypad, enter the date using the format DD-MM-YY e.g. 04-1211 for 4th December 2011. 3. Press « Save » and enter the time using the 24 hour format HH-MM, e.g. 14-45 for 2.45pm. 4. Press « Save » to confirm. You can either wait a few seconds for the display to return to standby or press « Back » twice.
III. Your telephone base 1 2 3 18 4 17 5 16 6 15 7 8 14 9 13 10 11 12 1 Display 2 Names/Clear/Back Names to open the phonebook menu in standby Clear incorrect input during text editing Back to return to previous menu 3 Redial/Pause (long press)/ Scroll Up/Volume up 4 Message Play/Pause 5 Memory 2 6 Intercom To make an internal call 7 Recall Use with switchboard/PABX services and some network services.
9 Answering machine on/off/ Skip forward 10 Phonebook/Scroll Down/ Volume down 11 Hash To change the case when entering letters/editing 12 Microphone 13 Handsfree 14 Play outgoing message/ Skip backward 15 Memory 3 16 Memory 1 17 Incoming call light/power connected/new message light 18 Menu/Select/Secrecy Use to access and select the options in the menu Secrecy to mute the microphone during calls IV.
1 Earpiece 2 Display 3 Names/Clear /Back Names to open the phonebook menu in standby. Clear incorrect input during text editing. Back to return to previous menu. 4 Redial/Pause/Scroll Up/ Volume up 5 End Call/Exit/ Power on/off (press and hold) 6 Hash/Keypad lock To change the case when entering letters/editing Press and hold to lock the keypad 7 Intercom To make an internal call. 8 Recall Use with switchboard/PABX services and some network services.
Telephone base: Press to scroll up Press to scroll down Cordless handset: Press to scroll up Press to scroll down 2. Icons in the display You will see the following icons in the display of the telephone base and cordless handset. Missed Calls Displayed when you have missed calls and new number(s) in the Calls list Answering machine Displayed when the answering machine is on Handsfree Displayed when in handsfree mode Answering machine messages You have new answering machine messages =6C9H:I & %+$%.
4. To make a call by pre-dialling Telephone base 1. Enter the phone number (maximum 32 digits). If you make a mistake press « Clear ». 2. Press to dial the phone number entered. To continue the call via the handset, just lift the handset. Cordless handset 1. Enter the phone number (maximum 32 digits). If you make a mistake press « Clear ». 2. Press to dial the phone number entered. 5. To make a quickdial call Note: You will first need to copy phonebook entries to the Quickdial buttons.
Cordless handset 1. Press . The first entry in the phonebook is displayed. 2. Scroll up or down to the entry you want. 3. Press to dial the number. TIP Instead of scrolling to browse the phonebook entries, press the numeric key corresponding to the first letter of the entry you wish to locate. For example, pressing 2 will show the entries starting with A. Pressing 2 again will show the entries starting with B, etc... 7.
handset from the charger base with ‘Auto Talk’ set to On (see page 45), nothing needs to be pressed. 9. Handsfree Telephone base When the phone rings, press the button to answer the call in Handsfree mode. To continue the call via the handset, just pick up the handset. To switch back to handsfree mode again, just press the button and replace the handset. Cordless handset When the phone rings, press twice to answer the call in Handsfree each time you wish to switch between handset and mode.
12. To end a call Telephone base 1. Replace the handset or press the button, as appropriate. After you hang up, the duration of your call is displayed for 5 seconds. Cordless handset 1. Press . After you hang up, the duration of your call is displayed for 5 seconds. 13. Keylock, cordless handset To lock the keypad: 1. Press and hold the # button. « Keypad Locked » is displayed. To unlock the keypad: 1. Press « Unlock », followed by the # button. « Keypad Unlocked » is displayed. 14.
then press the key with the first letter of the name, e.g. if the name begins with N, press 6 twice. The display shows the first entry beginning with N. If or to scroll to the exact entry. required, press 3. Press « Options ». « Show Details » is highlighted. Press « Select ». or « Dial » to dial the entry displayed. To continue the call via the Press handset, just lift the handset. 2. To view an entry during a call 1. Press « Names » to open the phonebook menu. or if necessary 2.
For instance to enter the name Paul: P Press 7 once A Press 2 once U Press 8 twice L Press 5 three times To enter a space press 0. Press « Clear » to « Delete » a character. 4. To edit an entry 1. Press . 2. Scroll or to the entry you want to edit and press « Options ». Scroll to « Edit Entry » and press « Select ». 3. Edit the name and press « OK » to confirm. Press « Clear » to delete characters. 4. Press « OK » and edit the number. 5. Press « OK » to confirm.
or to select the handset that you would like to Handset 1. Press copy the entry to and press « Select » to confirm. « Please wait... » is displayed. 4. On the receiving handset, e.g. Handset 1, « Copy Phonebook? » is displayed. Press « Yes » to accept or « No » to reject the phonebook entry. 5. Press « Back » three times to return to standby. 7.
to and press « Select » to confirm. « Please wait... » is displayed. 4. On the receiving handset, e.g. Handset 1, « Copy Phonebook? » is displayed. Press « Yes » to accept or « No » to reject the phonebook entries. 5. Press « Back » three times to return to standby. 9. To copy all entries to/from a mobile SIM card. Note: Most mobile SIM card formats are supported by your Colombo product but if your SIM card is not compatible the following message will be displayed « SIM Format Not Supported ». 1.
11. To make a quickdial call 1. Press the Memory key 1, 2 or 3 button. The telephone will switch to Handsfree mode and will dial the number. The name of the person you are calling will be displayed. To continue the call via the handset, just lift the handset. 2. Replace the handset or press the button to end the call, as appropriate. 12. To Delete an entry 1. 2. 3. 4. Press . Scroll to the entry you want to « Delete » and press « Options ». to « Delete Entry » and press « Select ».
15. Dialling codes The dialling codes for International, Country and Local in your telephone base are preset to be EMPTY. These should be set first before you copy phone numbers from a mobile SIM card to the ALCOM Premium Colombo Combo phone book. For example you can set as below if the phone is used in Singapore. International code: Enter your preferred operator's IDD dial out code. Some examples are 001, 002, 008, 018, 019 and 021. Please check with your service provider for the exact dial out codes.
on your handset when you receive an incoming call. Notes: If the caller’s number is stored in your phonebook along with a name, the name will also be displayed. If the telephone number is not available for incoming calls, « Unavailable » will be displayed. Information about incoming calls will vary by country and network operator. Some operators may charge a subscription for their Caller Line Identification service. The calls list contains details of missed, received and dialled calls.
see the Caller’s details. 4. Press « Dial » or to dial the entry displayed. To continue the call via the handset, just lift the handset. 5. To end the call, replace the handset or press the button, as appropriate. 3. To save a number from the calls list to the phonebook 1. Press « Menu », scroll to « Calls Lists », then press « Select », « Missed Calls » is highlighted. If required, scroll or to « Received Calls » or « Dialled Calls » then press « Select ». or to the entry you want and press « Options ».
VIII. Clock & alarm, telephone base If you subscribe to your network’s Caller Identification service, the time on your Telephone base is set automatically each time you receive a call, depending on your network provider. You can also set or adjust the time using the Clock & Alarm menu. 1. Set the date and time manually Note: When you set the time and date on the telephone base, the cordless handset will automatically be updated to the same time and date. to « Clock & Alarm » and press « Select ». 1.
4. Time format Set the time format to 12 or 24 hour setting. 1. 2. 3. 4. to « Clock & Alarm » and press « Select ». Press « Menu » and scroll Scroll to « Time Format » and press « Select ». Press or to select « 12 Hour » or « 24 Hour » and press « Select ». Press « Back » twice to return to standby. 5. Switch off alarm ring When the alarm sounds, press « Stop ». IX. 1. Settings, telephone base Ringtone 1. Press « Menu », scroll to « Settings » and press « Select ». 2. « Ringtone » is highlighted.
1. 2. 3. 4. to « Settings » and press « Select ». Press « Menu », scroll Scroll to « Dialling Mode ». Press « Select ». Press or to highlight « Pulse » or « Tone ». Press « Select » to confirm. Press « Back » twice to return to standby. 4. Ring priority Your ALCOM Premium Colombo Combo product is set so that when you receive an incoming call the telephone base and the cordless handset will ring at the same time.
to « Settings » and press « Select ». Press « Menu », scroll Scroll to « System PIN ». Press « Select ». Enter the old PIN (original setting 0000) and press « OK ». Enter the new PIN and press « OK ». Re-enter the new PIN and press « OK ». 5. Press « Back » twice to return to standby. 1. 2. 3. 4. 7. Master reset from base You can restore your product to its default (original) settings. The Phonebook, Calls List and Answering Machine messages and personal Outgoing Messages will not be affected.
X. 1. Options, telephone base Display language Your base has 5 different display languages, these are English, French, German, Italian and Spanish. Note: As soon as you select a new display language, all the handset text displays will immediately change to this language. 1. 2. 3. 4. to « Options » and press « Select ». Press « Menu », scroll « Language » is highlighted. Press « Select ». or to the language you want and press « Select ». Scroll Press « Back » twice to return to standby. 2. 1. 2. 3. 4.
5. PABX access code If your ALCOM Premium Colombo Combo is connected to a switchboard, you may need to enter an access code for an outside line, e.g. 9, before you dial a number. You can save this access code in your telephone base and it will be added automatically each time you dial a number from the phonebook, redial list or calls list. to « Options » and press « Select ». 1. Press « Menu », scroll 2. Scroll to « PABX Access Code » and press « Select ». 3. Scroll or to « On », « Off » or « Set Code ».
to « Show Details ». Press « Select ». 3. Press « Options », then scroll 4. Press « Back » to cancel the Phonebook display. 5. Press to end the call. 3. To add an entry Press « Names ». Scroll to highlight « Add Entry ». Press « Select ». « Enter Name » is displayed. Enter a name using the keypad and press « OK ». or to select a melody and Enter a number. Press « Save ». Press press « Select » to confirm. 5. Press to return to standby. 1. 2. 3. 4.
3. 4. 5. 6. 7. to « Edit Entry » and press « Select ». Scroll Edit the name and press « OK » to confirm. Press « Clear » to delete characters. Press « OK » and edit the number. Press « Save » to confirm. or to select a melody and press « Select » to confirm. Press Press to return to standby. 5. To change a ringtone You can change a ringtone assigned to a phonebook entry, quickly and simply. 1. Press . 2. Scroll or to the entry with the ringtone you want to change and press « Options ».
2. Press . 3. Scroll or to the entry you want to copy and press « Options ». Scroll to « Copy Entry » and press « Select ». Scroll to « To SIM » and press « Select ». 4. « Please wait... » is displayed whilst the entry is copied. Note: If the SIM card is PIN protected you will be prompted to enter the PIN and then press « OK » before the entry can be copied. 5. Press 8. to return to standby. To copy all entries to the telephone base 1. Press « Names ». to « Copy Phonebook » and press « Select ».
downwards. Please see the illustration on page 36. 2. Press « Names ». to « Copy Phonebook » and press « Select ». Press or 3. Scroll to scroll to « From SIM » or « To SIM » and press « Select ». 4. « Please wait... » is displayed whilst the entries are copied, followed by confirmation of the number of entries that have been copied. Note: If the SIM card is PIN protected you will be prompted to enter the PIN and then press « OK » before the entry can be copied. 5. Press to return to standby. 10.
13. To Delete all entries 1. Press « Names ». to « Delete Phonebook » and press « Select ». 2. Scroll 3. « Delete All Entries? » is displayed. Press « Yes » to confirm or « No » to return to the options. 4. Press to return to standby. 14. Memory status You can check how many phonebook entries you have saved on your handset and how many entries you still have available. 1. Press « Names ». to « Memory Status » and press « Select ». The following 2.
When you have missed calls (incoming calls that you haven’t answered) the display shows « You have X New missed calls ». If you press « Back », the screen returns to standby and the missed call icon is displayed. 1. To view the calls list 1. When you see « You have X New missed calls » displayed, press « View or through the « Missed Calls » list. ». You can now scroll Alternatively, if you pressed « Back » and the screen is at Standby: Press or to scroll to « Calls Lists » and press « Select ».
4. To Delete a calls list entry 1. Press « Menu », scroll to « Calls Lists » and then press « Select ». « Missed Calls » is highlighted. If required, scroll or to « Received Calls » or « Dialled Calls » then press « Select ». or to the entry you want and press « Options ». 2. Scroll 3. Scroll to « Delete Call ». Press « Select ». 4. Press to return to standby. 5. To Delete the entire calls list 1. Press « Menu », scroll to « Calls Lists » and then press « Select ». « Missed Calls » is highlighted.
6. Press 7. Press or to highlight « Silent » or « Alarm » and press « Select ». to return to standby. If you select alarm: 1. Scroll or to highlight « Once » or « Annually » and press « Select ». 2. Scroll or to highlight when you want to receive the reminder « At Event Time » or « 30 Min Before », press « Select ». 3. Press to return to standby. Notes: If you select a silent reminder, the event subject is displayed on the screen but no alarm will sound.
If you select alarm: or to highlight « Once » or « Annually » and press « Select ». 1. Scroll 2. Scroll or to highlight when you want to receive the reminder « At Event Time » or « 30 Min before », press « Select ». 3. Press to return to standby. 5. Delete Agenda to « Agenda » and press « Select ». 1. Press « Menu », scroll 2. Stored events are displayed. Scroll to the event you want to delete and press « Options ». to « Delete Event » and press « Select ». 3. Scroll 4.
3. Press « Save » and enter the time using the 24 hour format HH-MM, e.g. 14-45 for 2.45pm. 4. Press « Save » to confirm. Press to return to standby. 2. Set the alarm to « Clock & Alarm » and press « Select ». Press « Menu » and scroll Scroll to « Alarm » and press « Select ». Press or to highlight « On » and press « Select ». Press or to highlight « Once », « Mon-Fri » or « On Daily » and press « Select ». 5. Enter the time for the alarm to sound and press « Save ». 6. Press to return to standby. 1. 2.
2. « Set Handset » is highlighted. Press « Select ». 3. « Ringtone » is highlighted. Press « Select ». or to highlight « External Call » or « Internal Calls ». Press 4. Press « Select » to confirm. or to highlight the ringtone you want, there are 20 to choose 5. Scroll from. Press « Select » to confirm. 6. Press to return to standby. 2. 1. 2. 3. 4. 5. Press « Menu », scroll to « Settings » and press « Select ». « Set Handset » is highlighted. Press « Select ». to « Ringer Volume » and press « Select ».
Note: As soon as you select a new display language, all the handset text displays will immediately change to this language. 1. 2. 3. 4. 5. to « Settings » and press « Select ». Press « Menu », scroll « Set Handset » is highlighted. Press « Select ». to « Language » and press « Select ». Scroll or to the language you want and press « Select ». Scroll to return to standby. Press 6. 1. 2. 3. 4. 5. to « Settings » and press « Select ». Press « Menu », scroll « Set Handset » is highlighted. Press « Select ».
4. Scroll 5. Press or to « On » or « Off ». Press « Select » to confirm. to return to standby. 10. PBX access code If your ALCOM Premium Colombo Combo is connected to a switchboard, you may need to enter an access code for an outside line, e.g. 9, before you dial a number. You can save this access code in your handset and it will be added automatically each time you dial a number from the phonebook, redial list or calls list. to « Settings » and press « Select ».
handset registered to the base, you can set one cordless handset to ring 2, 4 or 6 times before the other handsets will ring. to « Settings » and press « Select ». Press « Menu », scroll Scroll to « Set Base ». Press « Select ». Scroll to « Ring priority ». Press « Select ». Scroll to « Select Handset ». Press « Select ». The other handsets registered to the base are displayed, e.g. Handset 1. Press or to select the handset that you would like to ring first and press « Select ».
15. Master reset from handset You can restore your product to its default (original) settings. The Phonebook, Calls List and Answering Machine messages and personal Outgoing Messages will not be affected. All handsets registered to the base will continue to be registered. All answer machine, handset and base settings, such as ringer volumes etc., will be reset. 1. 2. 3. 4. 5. to « Settings » and press « Select ». Press « Menu », scroll Scroll to « Set Base ». Press « Select ». to « Master Reset ».
manufacturer’s handset, the instructions may vary. In this case, please refer to the manufacturer of the additional handset. . The Master PIN is required before you can register or de-register handsets. The default PIN is 0000. 1. To register a handset At the telephone base: 1. Press and hold the intercom button for at least 3 seconds until you hear a double beep. You have 60 seconds in which to register your additional handset. At the handset: or to « Registration » and press « Select ». 2.
to « De-register » and press « Select ». Scroll Enter the system PIN (original PIN is 0000) and press « OK ». or to the handset you want to de-register and press « Select ». Scroll Press « Yes » to confirm or « No » to cancel. The display confirms de-registration. 6. Press to return to standby. 2. 3. 4. 5. 4. Internal Calls With your ALCOM Premium Colombo Combo you can make internal calls between the cordless handset and the telephone base. At the telephone base: 1.
6. 3-Way conference call You can hold a 3-way conference call between 2 internal and 1 external caller. During your call to an external caller: 1. Press int on the cordless handset or intercom on the telephone base, followed by the number of the handset 1 or telephone base 0 that you want to call. 2. Press « OK » to dial. 3. When the other handset/telephone base answers you can announce the caller. 4. Press « Join » to begin the conference call. « Conference Call » is displayed. 5.
Telephone base Press the square surround to the right of the Play/Pause button. Cordless handset to « Answer Machine » and press « Select ». 1. Press « Menu », scroll 2. Scroll to « Answer On/Off » and press « Select ». 3. Scroll or to highlight « On » or « Off » and press « Select ». 4. Press to return to standby. 2. Answer Delay Answer delay sets the number of times your product will ring before the answer machine picks up the call and starts playing the outgoing message.
or to highlight « On » or « Off » and press « Select ». 4. Scroll 5. Press « Back » three times or press to return to standby. 5. On-screen alert When you have new answering machine messages, the screen on the telephone base and the cordless handset displays « You have X new messages ». or through the list of messages if there is Press « Play », then scroll more than one. All new messages are indicated by a dot. Press « Play » to hear the highlighted message. 6.
« Save » to end the recording. 7. Your outgoing message is played back. If you want to delete it, press « Delete » during playback. If you press « Save » or wait for the message to play back, it will be saved. 8. Press « Back » four times or press to return to standby. 8. Check or delete your outgoing message Deleting a personal outgoing message automatically reinstates the prerecorded outgoing message. You cannot delete a pre-recorded message. Telephone base and Cordless handset 1.
10. Record a memo Telephone base and Cordless handset 1. Press « Menu », « Answer Machine » is highlighted. Press « Select ». to « Record Memo » and press « Select ». 2. Scroll 3. You will hear “Please Speak after the Tone” and this is also displayed on the handset. 4. After you hear the tone, speak your memo then press « Save » to end the recording. 5. Your memo is played back. If you want to delete it, press « Delete » during playback.
or « Delete » your messages. 3. Press « Back » three times to return to standby. Cordless handset 1. Press « Menu » « Answer Machine » is hightlighted. Press « Select ». 2. « Play » is highlighted. Press « Select » to choose which messages you to « Play All » and press « Select » to play all want to play or scroll messages. 3. You can press to switch between the earpiece and handset loudspeaker to listen to your messages.
15. Remote access You can operate your answering machine from any tone dialling phone by calling your ALCOM Premium Colombo Combo product and entering a 4 digit security code (original code is 0000). Switch remote access PIN On or Off Telephone base and Cordless handset 1. Press « Menu », « Answer Machine » is highlighted. Press « Select ». to « Answer Settings » and press « Select ». 2. Scroll 3. Scroll or to « Remote Access » and press « Select ». 4.
- Play messages remotely 1. Dial your phone number and let it ring. When you hear your outgoing message, press * . 2. Enter your 4 digit PIN. If you enter an incorrect PIN you will hear “Incorrect security code”. You can try and enter the PIN 1 more time. If it is still incorrect you will hear the above voice prompt and the ALCOM Premium Colombo Combo product will end the call. 3. If no button is pressed for 8 seconds or more your ALCOM Premium Colombo Combo product will end the call. 4.
XVIII. Simple solutions No dialling tone . No power - check the connections. Reset the telephone base: unplug and plug back in the mains power. . Batteries are empty - charge the batteries for at least 24 hours. Replace the rechargeable batteries. . You are too far from the telephone base - move closer to the base. . Wrong line cord - only use the telephone line cord provided. .
Caller Line Identification (CLI) service does not work . Check your subscription with your network operator A phonebook entry cannot be stored . The phonebook is full. Delete unused entries. No display . Try recharging or replacing the batteries in the cordless handset . Try disconnecting and connecting the telephone base power supply. Unable to register another handset . Maximum number of 5 handsets has been reached. . The display shows « Searching ».
Your SIM card will not click home into the slot on the telephone base . Please make sure that you have inserted the SIM card the correct way round, cut off corner first, with the contacts facing downwards. You keep hearing an error beep . You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide. XIX. General information Cleaning . Clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. .
with other household or commercial waste at the end of its working life. . The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid increasing landfill. - Product disposal instructions for residential users .
charge card numbers Recall You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. XX.
ALCOM Premium Colombo Combo User Guide 18/08/2011 Version 3 64
