User guide

Troubleshooting
ALWAYS check
first that:
You have followed all the steps listed on CC2300 corded base user
All connectors are firmly
inserted in their sockets
Mains power to the base unit is switched on at the socket
The handset ’ s batteries
are correctly and securely installed and are not
run
down
“ The handset does
not switch on”
•
Check the connection of the batteries, they may be flat or not
inserted properly and charge the handset on the charger pod.
•
Check the connection of the power supply unit of the base unit.
•
Verify that the network socket where the power supply unit is plugged
in is supplying the correct voltage.
“ The handset
switches on but
cannot be connected
to the base station”
•
Repeat the handset registration procedure as described on page 18/19.
“ I cannot make or
answer calls”
•
If the handset’ s display is blank. It may be switched off. Press the
HANG UP/C button for a few seconds to switch it back on.
•
Check that the base unit’ s mains power adapter is plugged in and
power is switched on. The base unit needs mains power for normal
operation of the phone
• Make sure you are using the telephone line cable supplied with your
•
Move the handset closer to the base unit
•
Check the battery Level symbol on the display. If it is low, replace the
handset on the charger pod to recharge the batteries.
•
Switch off power at the mains socket, wait for 30 seconds and then
switch back on. This may solve the problem.
• The handset ’ s keypad may be locked. Unlock it before you make a call.
“ I cannot make a
call”
•
Only one handset (or the base unit) can be connected to the outside
line at once. If another handset is already using the line, you need to
wait until it's finished its call.
“
When I press keys,
nothing happens”
•
Make sure the batteries are fitted in your handset. If the Battery Level
symbol on the display shows
‘
low
’
, put your handset back on the
cradle for it to charge.
• Try a different position for the base unit – somewhere higher if possible,
or further from other electrical equipment.
“
When I key in a
number, it appears
on the display, but I
can not make an
outside call.
• Try moving the handset
closer
to the base unit.
“
The phone does not
ring”
•
Check that the base unit
’
s mains power adapter is plugged in and power
is switched on. The base unit needs mains power for normal operation
of the
phone
•
Make sure you are using the telephone line cable that was supplied with
install and set up you CC2300 base,
CC2300. Other telephone line cables might not work.
your CC23 0. Other telephone line cables might not work0
25
•
•
•
•
guide to
Everyday use