User`s guide

May 15, 2012 • Alcorn McBride TourTraXX User’s Manual • Rev 1.3 • Page 63
Troubleshooting Guide
Q: Triggering using the discrete inputs, the unit does not execute the assigned command.
A: Verify that the Voltage/Contact Closure DIP switch is properly configured.
Q: I’ve copied several files from my PC onto a Compact Flash, but they do not play.
A: The Compact Flash may have been pre-formatted in a way that is incompatible with the
TourTraXX operating system. Be sure you have saved your files, then format the card as
Microsoft FAT32.
Q: Audio playback is too fast or too slow.
A: All files played on the TourTraXX must be encoded to use the same sample rate (i.e all
44.1KHz or all 48KHz, etc.). You cannot mix and match sample rates.
Q: I hear snaps and pops in the playback audio, especially when playing all of the channels.
A: Make sure that your maximum encoded bitrate is no greater than 192kbps if playing 8
stereo files and 128kbps if playing more than 8 simultaneous files. If playing more than 8
files at once, please verify that they are mono files. TourTraXX supports a simultaneous
maximum of 8 stereo mp3s, or 16 mono.
For the answers to other questions, check out the Alcorn McBride Knowledge Base at
http://www.alcorn.com/kb
If you don’t find it there, please email our technical support staff at [e-mail]