Warranty
Warranty
ALEKO products come with a standard two year limited warranty.
ALEKO Power Tools (Drywall Sanders, Vacuums, Drills etc. ) has a standard one year
limited warranty.
ALEKO Tools (Ladders, etc. ) has a standard one year limited warranty.
ALEKO Outdoor Products (Inflatable Boats, etc. ) has a standard one year limited
warranty.
ALEKO Driveway Gate, Pedestrian Gate and Fence products come with a standard five
year limited warranty.
ALEKO products are warranted by the manufacturer against defects in materials and
manufacturer workmanship for a period of two year from the date of purchase provided the
recommended installation procedures have been followed. After the first two year warranty has
expired, ALEKOPRODUCTS.COM will not provide the additional warranty. Contact us for
more details.
In the case of product failure due to defective material or manufacturer workmanship within the
first the first year years of the warranty from the date of purchase, the product will be repaired or
replaced (at our option) at no charge to the customer (excluding shipping and handling charges).
Verification of the warranty period requires copies of receipts or other proof of purchase. Please
retain these records because it is not our responsibility retain this information.
For warranty service please contact our customer service department via e-mail
sales@alekoproducts.com. We will be glad to help you.
In order for us to provide you with proper assistance please follow these simple steps:
First
Determine the warranty period. Check the date of the purchase and make sure the product was
purchased from our web site.
Second
Contact us and ask for diagnosis and recommendation.
Third
Order the replacement part. If the product is under warranty, faulty part is replaceable and small
sized we will send replacement part as soon as possible. If not please obtain RMA number and
ship us the faulty part or product for replacement or repair. We will repair or replace it at our
discretion and will ship back to you. Shipping cost has to be covered by the buyer. We do not
pay for the return shipping.