Warranty

12ALE-J/D
LIMITED 5-YEAR WARRANTY
Limitations:
• Fabric, vinyl and/or leather is warranted for two (2) years from the date of original purchase of the chair
by the original owner of the Alera
®
product in question.
Exclusions:
This warranty does not apply and no other warranty applies to:
•
•
•
•
Color variations in fabrics and finishes:
USSCo does not warrant the color-fastness or matching of colors, grains or textures of covering materials.
Notice to Purchasers for home or personal use:
Except as otherwise provided within this Limited Warranty, United Stationers Supply Co. (“USSCo”) will repair or
replace any Alera® and other USSCo branded furniture products, component or part that is found by USSCo to
be defective in material or workmanship within five (5) years from the date of original purchase so long as you,
the original purchaser, still own it. This is your sole and exclusive remedy. This limited warranty is subject to the
provisions below. It applies to products sold within the United States of America and the Commonwealth of
Canada.
Normal wear and tear, which are to be expected over the course of ownership.
Modifications or attachments to the product that are not approved by USSCo.
Products that were not installed, used or routinely and properly maintained in accordance with product
instructions and warnings.
Products used for rental purposes.
If a defect is discovered, please contact the Reseller from whom the product was purchased within 30 days
from the date of discovery. The Reseller will require information about the product such as: the SKU number,
serial number and/or registration number or date of manufacture from the product in question and/or any
original transaction documents affirming that you are the original purchaser of this product.
Following your claim, your Reseller will conduct an inspection and review. During this time your Reseller or
their appointed servicing agent will gather information regarding the claim, inspect the product and contact a
USSCo customer service representative. Please allow a reasonable amount of time for these activities.
A customer service representative or another representative of USSCo will determine whether to provide
replacement parts, authorize repairs or replace the product providing USSCo affirms that the product in
question is eligible under the conditions of the warranty as stated above.
TO THE EXTENT ALLOWED BY LAW, USSCO DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS
OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. USSCO WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.
Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if
you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the
above paragraph may not apply to you. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
Your Alera® Reseller will work with USSCo in supporting your warranty requests. Please note: Written
authorization of USSCo must be obtained before any warranty work is performed. To obtain authorization and
to ensure the best level of customer service, please take the following steps:
To obtain service under this warranty:
1.
2.
3.