User guide

www.aleratec.com
65
Troubleshooting
Symptom Corrective Action
Target Overow (the
amount of data on the disc
you wish to copy exceeds
the capacity of the blank
media)
• Use the DiscInfo option to determine the type of
disc the source is, and its capacity (listed in MB).
• To copy CDs that have slightly more information
than the normal empty capacity, the Overburn
option must be enabled from Advanced Setup
menu.
• A dual- (double-) layer disc would be required to
copy a DVD containing more than 4,500 MB of
data. These discs have room for about twice the
amount of a standard recordable DVD, about 8.5
GB.
Target Drive Not Ready
(the duplicator was unable
to detect blank disc(s) of
the correct type)
• The disc(s) you wish to copy onto may already
have some data recorded.
• Press the power switch to turn the duplicator off.
Wait for about ten seconds, then power on and
attempt the operation again.
• Check that the disc(s) you wish to copy onto
are inserted correctly, with the data (shiny) side
facing down.
• A CD cannot be copied onto a DVD, or vice
versa. Use the DiscInfo function to determine
the format of the source disc.
Copier F/W Fail, Please
Update F/W (the rmware
has become corrupt and
must be reinstalled)
• Contact your support administrator or Aleratec
Technical Support.
Copy completes
successfully but copies fail
to play back or execute.
• Use the Compare function to verify the copied
disc matches the original. For audio CDs, use
Verify instead to ensure the disc is readable.
• Change to a different drive or playback device
and retry.
• Congure the BurnSpeed options to record
at a slower speed. Discs burned at maximum
speed (default setting) may cause difculties for
playback devices.
• Such issues are more likely to occur with poor
quality media; store brands, generic or bargain
brands should be avoided.