User guide

www.aleratec.com
53
Troubleshooting
If the 1:2 DVD/CD Copy Cruiser Pro HLX Win/Mac is not performing
as expected, refer to the symptoms in the following table, and follow the
suggested corrective action.
Symptom Corrective Action
Fail (an issue was
encountered during the
operation)
Fail messages are usually caused by a problem •
recording onto the blank media.
Errors are more likely to occur with poor quality •
media; store brands, generic or bargain brands
should be avoided.
Reduce the speed at which the duplicator records •
using the CDBurnSpeed and/or DVDBurn
Speedoption in the Setup menu.
A rmware update may be available to improve •
media compatibility; please contact Aleratec
Technical Support for assistance.
Source Disc Empty (the
source disc does not
contain any data)
Verify that the disc you wish to copy contains the •
appropriate data.
The tray currently set as “source” ejects, which •
by default, should be the top tray. If a different
tray opens, the SelectSource setting must be
adjusted.
Source Drive Not Ready
(the duplicator did not
detect a disc to copy)
Check that the disc you wish to copy is inserted •
correctly, with the data (shiny) side facing down.
Verify that the disc you wish to copy can be •
read by another device, for example a personal
computer.
Change to a different source disc and try the •
operation again.
Source Drive Read Disc
Error (the disc you wish to
copy may contain errors or
copy protection)
Remove the source disc and inspect the data •
side for scratches, scrapes, smudges or other
contaminants.
Most commercially produced DVDs are protected •
and cannot be copied.
Prior to any copy attempt, use • Prescan to
determine if a particular disc can be read
correctly by the duplicator.