User Guide

9
Troubleshooting
58
4. Finally, expand the “Sound, video and game controllers”
section. An “Alesis 1394” entry should appear.
No connection
If “Alesis 1394” does not appear, Windows does not see the
interface as being connected to the computer.
1. Check your Firewire cable and try powering the mixer off and
on again.
2. Expand the “IEEE 1394 Bus host controllers” section. Check
that your Firewire card is listed as properly working.
3. As a last resort, power your computer off and on.
Faulty connection
If “Alesis 1394” appears, but there is a yellow question mark or
exclamation point next to it, the drivers are improperly installed.
Right-click on the “Alesis 1394” listing and choose “Uninstall…”,
and uninstall the device. The next time you connect the IO14/26
to your computer, you will need to re-install the drivers again.
Audio playback or recording is at the
wrong speed
Adjust the buffers in the ASIO control panel or through your
WDM application’s audio setup options.
It is impossible to say which buffer settings are perfect for each
system, but generally buffer sizes around the middle or low-middle
of the available range provide the best results.
When restarting your
computer, turn it off all the
way. Pull out the AC power
cord, keep it out for a few
seconds, and then plug it
back in again before you
restart your computer.
This ensures that your
computer’s motherboard and
PCI cards (including your
FireWire card) are properly
reinitialized.