Warranty

Managing Director:

HRB: Mannheim 570015

Volksbank Main-Tauber eG

www.thermos.eu

Bernhard Mittelmann

VAT ID No.: DE811123577

IBAN: DE61 6739 0000 0000 0460 00

www.alfi.de

ILN 40 02458 00000 3

BIC: GENODE61WTH

VAT ID No.: 80088/24306

Warranty Declaration

alfi GmbH offers its customers a 10-year warranty on the complete range of alfi products. The

warranty period begins as of the purchase date and is valid since year 2017. If there is a

problem with the product within the aforementioned period, the product may be sent back or

returned to alfi or to an alfi distributor. alfi's repair service will then inspect the damaged product

and repair it if necessary. If it is found that the costs of the repair is unreasonable, we will provide

a replacement product.

A product receipt is necessary to file a warranty claim.

Exclusion of warranty: alfi GmbH will not accept a warranty claim for damage caused by the

customer as a result of improper handling. The warranty obligation will also be void if faults or

defects occur that are directly caused by repairs and modifications made by unauthorized third

parties. Moreover, alfi GmbH will also not accept a warranty for broken glass, or rather for

capillary breakage. Wear parts, such as seals, plugs and lids as well as accessory items such as

coffee filters, tea filters and cleaning accessories, are also excluded from the warranty.

Prior to sending in the product, please contact your alfi distributor or alfi customer service at

service@alfi.de. A return ticket will be sent to you via e-mail that you can use to ship the product

back to us free of charge. When shipping the product to us, please package it so that it will not

be damaged any further during transport and be sure to include a copy of the invoice in the

package We will deliver the repaired or replacement product back to you to the shipping

address you provide. alfi GmbH will bear the cost of shipping and return.

To guarantee fastest possible service, we request that you also send us a detailed description

on the cause of the damage.

Please note: The aforementioned warranty does not restrict your right in case of defects that you

are entitled to by law for the duration of two years as of delivery of the purchased item. The

legal right in case of defects is governed in Section 437 BGB (German Civil Code).

Wertheim, Germany - January 01, 2018