User's Manual

8. Troubleshooting
When your dog does not seem to respond to the Static Correction
• Make sure that the Pet Collar Unit is properly fitted on your dog. Loosely fitted collar will
affect performance. For proper fit, the collar should be snug yet loose enough to allow two
fingers to fit between the strap and your dog's neck.
• Make sure that there is good skin contact where the Metal Contacts touch the neck area.
If necessary, trim your dog’s hair to ensure good contact.
• Check if the battery has drained out.
• If you are certain that your dog is feeling the static correction, however is still not
responding, try the next level higher (see “Select Level of Static Correction” on page xx).
• If your dog still does not respond, contact Customer Service at x-xxx-xxx-xxxx.
The power indicator LED of collar turns to be red, what happened?
The battery is low, you need replace it by new one.
The collar unit somehow powered off or power off when it just power up
The battery is too low to work normally. Please replace the battery.
The collar unit does not response to remote unit
Make sure the collar unit is powered on, and is in remote training mode or within setting time of
bark control mode. If you have more than one pairs PBT-100 on hand, make sure the remote unit
and the collar unit is the original paired ones.
9. General Information
If your product is not working properly…
1. Read this User's Guide.
2. Contact Customer Service:
US and Canada x-xxx-xxx-xxxx
Email: [e-mail]
Consumer Products and Accessories Limited Warranty
Thank you for purchasing this PET-1
st
branded product manufactured under license by
xxxxx Electronics International LTD ("xxxxx").