Use and Care Manual
Maintenance
WARNING: Any guard or protective device removed for servicing must be replaced prior to
operating the fire pit.
WARNING: Installation and repair should be done by a qualified service person. Fire pits should
be inspected prior to use and at least annually by a qualified service person.
WARNING: Ensure gas and power (if applicable) are shut off and fire pit is cool before servicing.
Keep fire pit covered at all times when not in use.
Keep any debris out of fire pit- clean as needed.
Ring Cleaning: (1 x YR) If flames exhibit any abnormal shapes or behavior, or if burner fails to ignite properly, then
the burner holes may require cleaning. The appliance can be cleaned by carefully removing the logs and media to allow
access to burner. Use a brush to carefully remove dust, spider webs, and loose particles from base, logs, and fire ring
itself. If evidence of damage, fire ring must be replaced with fire ring specified by manufacturer.
Ignition Battery: For changing, simply unscrew cap, replace battery, and tighten cap.
Troubleshooting
Below are some potential causes and countermeasures to the symptoms indicated in bold. Please contact your retailer or
certified technician for service & repair.
Below are some potential causes and countermeasures to the symptoms indicated in bold. If still unable to resolve issue, please
contact your retailer or certified technician.
Will Not Light
1. Air in gas line. If new install, may take several attempts to purge air
2. Debris in gas line. Confirm gas line is clear (insulation, dirt, plastic, excessive pipe sealer etc..)
3. Gas Pressure Improper Confirm proper gas pressure found (Section 1)
4. Spark Igniter needs adjusted Spark Igniter Must be correctly aligned with burner holes.
5. Weak Batteries Replace batteries.
6. Wire is shorted Re-route wire away from conductive materials.
Will Not Stay Lit
1. Gas Pressure Improper Confirm proper gas pressure found (Section 1)
2. Improperly applied media Review Media in (Section 5)
Noise
1. Whistling Sound Change Flex line routing.
Warranty
Limited Warranty
warranties build in fire pits against
manufacturing defects that prevent safe and correct function as follows:
●Electronics, Gas Valve, & Pilot Assembly: Commercial-6mos; Residential- 1 yr.
●Stainless Steel Pan, Fire Ring, & Valve Box: Commercial-1yr.; Residential 3yrs.
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