Laptop User Manual

ManualsBrandsAlienware ManualsLaptop17 R1

Table Of Contents

Alienware 17

Owner’s Manual

Computer model: Alienware 17 R1

Regulatory model: P18E

Regulatory type: P18E001

book.book Page 1 Friday, June 28, 2013 3:27 PM

Summary of content (128 pages)

PAGE 1
book.
PAGE 2
book.book Page 2 Friday, June 28, 2013 3:27 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ © 2013 Dell Inc. Trademarks used in this text: Dell™ and the DELL logo are trademarks of Dell Inc.
PAGE 3
book.book Page 3 Friday, June 28, 2013 3:27 PM Contents 1 Before Working Inside Your Computer. Before You Begin . . . Recommended Tools. Safety Instructions . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . 11 11 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 After Working Inside Your Computer . 3 Removing the Base Cover Procedure . 4 13 . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 4
book.book Page 4 Friday, June 28, 2013 3:27 PM 11 Prerequisites . Procedure . . . 12 . . . . . . . . . . . 24 . . . . . . . . . . . . . . . . . . . . . . . . . 24 24 Removing the Secondary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Secondary Hard Drive . Procedure . . . . Postrequisites . 13 27 . . . . . . . . . . . . . . . . . . . . . . . . . 27 28 . . . . . . . . . . . . . . . . . . . . . . . . . 30 30 . . . . . . . . . . . . . . . . . . . . . . . . 31 .
PAGE 5
book.book Page 5 Friday, June 28, 2013 3:27 PM 21 Prerequisites . Procedure . . . 22 . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . . . 39 39 Removing the Processor Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Processor Heat Sink . Procedure . . . . Postrequisites . 23 41 . . . . . . . . . . . . . . . . . . . . . . . . . 41 41 . . . . . . . . . . . . . . . . . . . . . . . . . 42 42 . . . . . . . . . . . . . . . . . . . . . . . . 43 .
PAGE 6
book.book Page 6 Friday, June 28, 2013 3:27 PM 31 Prerequisites . Procedure . . . 32 . . . . . . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . . . . . . . . 53 54 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Keyboard Procedure . . . . Postrequisites . 33 57 . . . . . . . . . . . . . . . . . . . . . . . . . 57 58 . . . . . . . . . . . . . . . . . . . . . . . . . 59 59 . . . . . . . . . . . . . . . . . . . . . . . . 60 . . . . . .
PAGE 7
book.book Page 7 Friday, June 28, 2013 3:27 PM 41 Prerequisites . Procedure . . . 42 . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . . . . 69 70 Removing the I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the I/O Board Procedure . . . . Postrequisites . 43 72 . . . . . . . . . . . . . . . . . . . . . . . . . 72 73 . . . . . . . . . . . . . . . . . . . . . . . . . 74 74 . . . . . . . . . . . . . . . . . . . . . . . . 75 . . . . .
PAGE 8
book.book Page 8 Friday, June 28, 2013 3:27 PM 51 Prerequisites . Procedure . . . 52 . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . . . 87 88 Removing the Coin-Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Coin-Cell Battery Procedure . . . . Postrequisites . 53 90 . . . . . . . . . . . . . . . . . . . . . . . . . 90 91 . . . . . . . . . . . . . . . . . . . . . . . . . 92 93 . . . . . . . . . . . . . . . . . . . . . . . . 95 . .
PAGE 9
book.book Page 9 Friday, June 28, 2013 3:27 PM 61 Prerequisites . Procedure . . . 62 . . . . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . . . . 105 106 Removing the Display Panel . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Display Panel Procedure . . . . Postrequisites . 63 64 . . . . . . . . . . . . . . . . . . . . . . . . 108 109 . . . . . . . . . . . . . . . . . . . . . . . . 110 110 . . . . . . . . . . . . . . . . . . . . . . . . 111 . . . . .
PAGE 10
book.book Page 10 Friday, June 28, 2013 3:27 PM 71 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . Entering System Setup 72 Flashing the BIOS . 120 . . . . . . . . . . . . . . . . . . 120 120 . . . . . . . . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . .
PAGE 11
book.book Page 11 Friday, June 28, 2013 3:27 PM Before Working Inside Your Computer Before You Begin CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1 Save and close all open files, exit all open programs, and turn off your computer. • Microsoft Windows 8: Point to the lower/upper-right corner of the screen to open the Charms sidebar and click Settings Power Shut down. • Microsoft Windows 7: Click Start  Shut down.
PAGE 12
book.book Page 12 Friday, June 28, 2013 3:27 PM Safety Instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels.
PAGE 13
book.book Page 13 Friday, June 28, 2013 3:27 PM After Working Inside Your Computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and make sure that no stray screws remain inside your computer. 2 Connect any cables, peripherals, and other parts you removed before working on your computer. 3 Connect your computer to the electrical outlet. 4 Turn on your computer.
PAGE 14
book.book Page 14 Friday, June 28, 2013 3:27 PM Removing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 15
book.book Page 15 Friday, June 28, 2013 3:27 PM Replacing the Base Cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 16
book.book Page 16 Friday, June 28, 2013 3:27 PM Removing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover.
PAGE 17
book.book Page 17 Friday, June 28, 2013 3:27 PM Replacing the Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 18
book.book Page 18 Friday, June 28, 2013 3:27 PM Removing the Memory Module(s) 3 and 4 WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 19
book.book Page 19 Friday, June 28, 2013 3:27 PM Procedure 1 2 1 computer base 2 memory-module 1 Using your fingertips, carefully spread apart the securing clips at the sides of the memory-module connector until the memory module pops up. 2 Remove the memory module from the memory-module connector.
PAGE 20
book.book Page 20 Friday, June 28, 2013 3:27 PM Replacing the Memory Module(s) 3 and 4 WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 21
book.book Page 21 Friday, June 28, 2013 3:27 PM Removing the Primary Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 22
book.book Page 22 Friday, June 28, 2013 3:27 PM 3 Disconnect the interposer from the hard drive. 4 Remove the screws that secure the hard-drive bracket to the hard drive. 5 Lift the hard-drive bracket off the hard drive.
PAGE 23
book.book Page 23 Friday, June 28, 2013 3:27 PM Replacing the Primary Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 24
book.book Page 24 Friday, June 28, 2013 3:27 PM Removing the Secondary Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 25
book.book Page 25 Friday, June 28, 2013 3:27 PM 5 Disconnect the interposer from the hard drive. 6 Remove the screws that secure the hard-drive bracket to the hard drive. 7 Lift the hard-drive bracket off the hard drive.
PAGE 26
book.book Page 26 Friday, June 28, 2013 3:27 PM Replacing the Secondary Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 27
book.book Page 27 Friday, June 28, 2013 3:27 PM Removing the Third Hard Drive (Optional) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 28
book.book Page 28 Friday, June 28, 2013 3:27 PM Procedure 1 Remove the screws that secure the tertiary hard drive assembly to the computer base. 2 Using the pull-tab, disconnect the hard-drive cable from the system board. 3 Lift the hard-drive assembly off the computer base.
PAGE 29
book.book Page 29 Friday, June 28, 2013 3:27 PM 4 Disconnect the interposer from the hard drive. 5 Remove the screws that secure the hard-drive bracket to the hard drive. 6 Lift the hard-drive bracket off the hard drive.
PAGE 30
book.book Page 30 Friday, June 28, 2013 3:27 PM Replacing the Third Hard Drive (Optional) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 31
book.book Page 31 Friday, June 28, 2013 3:27 PM Removing the Wireless Mini-Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 32
book.book Page 32 Friday, June 28, 2013 3:27 PM 2 Disconnect the antenna cables from the wireless mini-card. 3 Remove the screw that secures the wireless mini-card to the system board. 4 Slide and remove the wireless mini-card from the mini-card connector.
PAGE 33
book.book Page 33 Friday, June 28, 2013 3:27 PM Replacing the Wireless Mini-Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 34
book.book Page 34 Friday, June 28, 2013 3:27 PM Removing the Processor Fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 35
book.book Page 35 Friday, June 28, 2013 3:27 PM Replacing the Processor Fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 36
book.book Page 36 Friday, June 28, 2013 3:27 PM Removing the Video-card Fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For additional safety best practices information, see the Regulatory Compliance Homepage at  dell.com/regulatory_compliance.
PAGE 37
book.
PAGE 38
book.book Page 38 Friday, June 28, 2013 3:27 PM Replacing the Video-card Fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For additional safety best practices information, see the Regulatory Compliance Homepage at  dell.com/regulatory_compliance.
PAGE 39
book.book Page 39 Friday, June 28, 2013 3:27 PM Removing the Processor Heat Sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 40
book.book Page 40 Friday, June 28, 2013 3:27 PM Replacing the Processor Heat Sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 41
book.book Page 41 Friday, June 28, 2013 3:27 PM Removing the Video-Card Heat Sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 42
book.book Page 42 Friday, June 28, 2013 3:27 PM Replacing the Video-Card Heat Sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 43
book.book Page 43 Friday, June 28, 2013 3:27 PM Removing the Video Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 44
book.book Page 44 Friday, June 28, 2013 3:27 PM Replacing the Video Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 45
book.book Page 45 Friday, June 28, 2013 3:27 PM Removing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
PAGE 46
book.book Page 46 Friday, June 28, 2013 3:27 PM Procedure 1 Lift the connector latch and, using the pull-tab, disconnect the keyboard daughter-card cable from the system board. 2 Remove the screws that secure the palm-rest assembly to the computer base.
PAGE 47
book.book Page 47 Friday, June 28, 2013 3:27 PM 3 Using a plastic scribe, pry the palm-rest assembly from the computer base. CAUTION: Push the palm rest down carefully to avoid scratching the display. 4 Push down the palm-rest tabs to release them from the computer base.
PAGE 48
book.book Page 48 Friday, June 28, 2013 3:27 PM 5 Turn the computer over and open the display as far as possible. 6 Carefully lift the palm-rest assembly off the computer base and place it aside. 7 Disconnect the status-light board cable from the media-card reader. 8 Lift the palm-rest assembly off the computer base. 1 2 3 9 10 1 status-light board cable 3 palm-rest assembly 2 media-card reader Remove the keyboard. See "Removing the Keyboard" on page 53. Remove the power-button board.
PAGE 49
book.book Page 49 Friday, June 28, 2013 3:27 PM Replacing the Palm Rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 50
book.book Page 50 Friday, June 28, 2013 3:27 PM Removing the Memory Module(s) 1 and 2 WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 51
book.book Page 51 Friday, June 28, 2013 3:27 PM Procedure 1 2 1 memory-module 2 computer base 1 Using your fingertips, carefully spread apart the securing clips at the sides of the memory-module connector until the memory module pops up. 2 Slide and remove the memory module from the memory-module connector.
PAGE 52
book.book Page 52 Friday, June 28, 2013 3:27 PM Replacing the Memory Module(s) 1 and 2 WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 53
book.book Page 53 Friday, June 28, 2013 3:27 PM Removing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
PAGE 54
book.book Page 54 Friday, June 28, 2013 3:27 PM Procedure CAUTION: The key caps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. 1 Remove the screws that secure the keyboard bracket to the palm-rest assembly. 2 Lift the latch and disconnect the keyboard-backlight cable from the keyboard daughter board. 3 Slide the keyboard-backlight cable through the keyboard bracket.
PAGE 55
book.book Page 55 Friday, June 28, 2013 3:27 PM 6 Lift the latch and disconnect the keyboard cable from the keyboard daughter board. 7 Lift the keyboard at an angle and release it from the tabs on the palm-rest assembly.
PAGE 56
book.book Page 56 Friday, June 28, 2013 3:27 PM Replacing the Keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 57
book.book Page 57 Friday, June 28, 2013 3:27 PM Removing the Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 58
book.book Page 58 Friday, June 28, 2013 3:27 PM Procedure 1 Lift the latch and disconnect the power-button cable from the status-light board. 2 Note of power-button cable routing and peel off the power-button cable from the palm-rest assembly. 3 Remove the screws that secure the power-button board to the palm-rest assembly. 4 Lift the power-button board, along with its cable, off the palm-rest assembly.
PAGE 59
book.book Page 59 Friday, June 28, 2013 3:27 PM Replacing the Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 60
book.book Page 60 Friday, June 28, 2013 3:27 PM Removing the Status-Light Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 61
book.book Page 61 Friday, June 28, 2013 3:27 PM Procedure 1 Lift the latch and disconnect the power-button board cable from the status-light board. 2 Remove the screws that secure the status-light board to the palm-rest assembly. 3 Lift the status-light board off the palm-rest assembly.
PAGE 62
book.book Page 62 Friday, June 28, 2013 3:27 PM Replacing the Status-Light Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 63
book.book Page 63 Friday, June 28, 2013 3:27 PM Removing the Keyboard Daughter Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 64
book.book Page 64 Friday, June 28, 2013 3:27 PM Procedure 1 Lift the latch and disconnect the keyboard cable, the keyboard-backlight cable, and the touchpad cable from the keyboard daughter board. 2 Remove the screws that secure the keyboard daughter board to the palm-rest assembly. 3 Lift the keyboard daughter board, along with its cable, off the palm-rest assembly.
PAGE 65
book.book Page 65 Friday, June 28, 2013 3:27 PM Replacing the Keyboard Daughter Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 66
book.book Page 66 Friday, June 28, 2013 3:27 PM Removing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
PAGE 67
book.book Page 67 Friday, June 28, 2013 3:27 PM Procedure 1 Disconnect the speaker cable from the system board. 2 Remove the screws that secure the speakers to the computer base. 3 Lift the left speaker, note the speaker-cable routing, and remove the cable from the routing guides. 4 Lift the speakers, along with the cable, off the computer base.
PAGE 68
book.book Page 68 Friday, June 28, 2013 3:27 PM Replacing the Speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 69
book.book Page 69 Friday, June 28, 2013 3:27 PM Removing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
PAGE 70
book.book Page 70 Friday, June 28, 2013 3:27 PM Procedure 1 Disconnect the right tron-lights cable from the I/O board. 2 Remove the screws that secure the I/O board to the system board. 3 Ease the ports on the I/O board out of the slots on the computer base and lift the I/O board off the computer base.
PAGE 71
book.book Page 71 Friday, June 28, 2013 3:27 PM Replacing the I/O Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 72
book.book Page 72 Friday, June 28, 2013 3:27 PM Removing the Media-Card Reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 73
book.book Page 73 Friday, June 28, 2013 3:27 PM Procedure 1 Lift the latches and disconnect the status-light cable and the media-card reader cable from the media-card reader. 2 Remove the screws that secure the media-card reader to the computer base. 3 Lift the media-card reader off the computer base.
PAGE 74
book.book Page 74 Friday, June 28, 2013 3:27 PM Replacing the Media-Card Reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 75
book.book Page 75 Friday, June 28, 2013 3:27 PM Removing the Display Mini-Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 76
book.book Page 76 Friday, June 28, 2013 3:27 PM Procedure 1 Lift the latch and disconnect the display mini-card cable from the display mini-card. 2 Remove the screw that secures the display mini-card to the system board. 3 Slide and remove the display mini-card from the mini-card connector.
PAGE 77
book.book Page 77 Friday, June 28, 2013 3:27 PM Replacing the Display Mini-Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 78
book.book Page 78 Friday, June 28, 2013 3:27 PM Removing the Power-Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 79
book.book Page 79 Friday, June 28, 2013 3:27 PM Procedure 1 Remove the screw that secures the power-adapter port bracket to the computer base. 2 Disconnect the power-adapter port cable from the system board. 3 Lift the power-adapter port off the computer base.
PAGE 80
book.book Page 80 Friday, June 28, 2013 3:27 PM Replacing the Power-Adapter Port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 81
book.book Page 81 Friday, June 28, 2013 3:27 PM Removing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 82
book.book Page 82 Friday, June 28, 2013 3:27 PM Procedure NOTE: Your computer’s Service Tag is located under the system badge. You must enter the Service Tag in the BIOS after you replace the system board. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect them correctly after you replace the system board.
PAGE 83
book.book Page 83 Friday, June 28, 2013 3:27 PM 2 Remove the screws that secure the system board to the computer base. 3 Lift the system board at an angle and remove the ports on the system board from the slots on the computer base. 1 2 1 screws (3) 3 computer base 3 2 system board 4 Remove the coin-cell battery. "Removing the Coin-Cell Battery" on page 87. 5 Remove the processor. See "Removing the Processor" on page 90.
PAGE 84
book.book Page 84 Friday, June 28, 2013 3:27 PM Replacing the System Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Replace the processor.
PAGE 85
book.book Page 85 Friday, June 28, 2013 3:27 PM 13 Replace the memory modules. See "Replacing the Memory Module(s) 3 and 4" on page 20. 14 Replace the battery. See "Replacing the Battery" on page 17. 15 Replace the base cover. See "Replacing the Base Cover" on page 15.
PAGE 86
book.book Page 86 Friday, June 28, 2013 3:27 PM Entering the Service Tag in the BIOS 1 Turn on the computer. 2 Press during POST to enter the system setup program. 3 Navigate to the main tab and enter the Service Tag in the Service Tag field.
PAGE 87
book.book Page 87 Friday, June 28, 2013 3:27 PM Removing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 88
book.book Page 88 Friday, June 28, 2013 3:27 PM Procedure 1 Using a plastic scribe, pry the coin-cell battery from the coin-cell battery socket on the system board. 2 Lift the coin-cell battery off the system board.
PAGE 89
book.book Page 89 Friday, June 28, 2013 3:27 PM Replacing the Coin-Cell Battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 90
book.book Page 90 Friday, June 28, 2013 3:27 PM Removing the Processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 91
book.book Page 91 Friday, June 28, 2013 3:27 PM Procedure 1 To loosen the ZIF socket, use a small, flat-blade screwdriver and rotate the ZIF-socket cam screw counterclockwise until it comes to the cam stop. CAUTION: To ensure maximum cooling for the processor, do not touch the heat-transfer areas on the processor or the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal pads. CAUTION: When removing the processor, lift it straight up.
PAGE 92
book.book Page 92 Friday, June 28, 2013 3:27 PM Replacing the Processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 93
book.book Page 93 Friday, June 28, 2013 3:27 PM 2 Tighten the ZIF socket by turning the cam screw clockwise to secure the processor to the ZIF socket. 5 1 2 4 3 1 processor 2 ZIF-socket 3 pin-1 corner 4 ZIF-socket cam screw 5 screwdriver Postrequisites 1 Replace the coin-cell battery. See "Replacing the Coin-Cell Battery" on page 89. 2 Replace the system board. See "Replacing the System Board" on page 84. 3 Replace the speakers. See "Replacing the Speakers" on page 68.
PAGE 94
book.book Page 94 Friday, June 28, 2013 3:27 PM 16 Replace the base cover. See "Replacing the Base Cover" on page 15.
PAGE 95
book.book Page 95 Friday, June 28, 2013 3:27 PM Removing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 96
book.book Page 96 Friday, June 28, 2013 3:27 PM Procedure 1 Disconnect the antenna cables from the wireless mini-card. 2 Remove the screws that secure the display assembly to the computer base. 3 Note the antenna cables routings and remove the cables from their routing guides.
PAGE 97
book.book Page 97 Friday, June 28, 2013 3:27 PM 4 Turn the computer over and open the display as far as possible. 5 Disconnect the display cable, display mini-card cable, and display-light board cable from the system board. 6 Remove the cables from their routing guides. 7 Remove the screws that secure the display assembly to the computer base. 8 Lift the display assembly off the computer base.
PAGE 98
book.book Page 98 Friday, June 28, 2013 3:27 PM Replacing the Display Assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 99
book.book Page 99 Friday, June 28, 2013 3:27 PM Removing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 100
book.book Page 100 Friday, June 28, 2013 3:27 PM Procedure 1 Using your fingertips, carefully pry up the inside edges of the display bezel. 2 Remove the display bezel off the display back-cover.
PAGE 101
book.book Page 101 Friday, June 28, 2013 3:27 PM Replacing the Display Bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 102
book.book Page 102 Friday, June 28, 2013 3:27 PM Removing the Display Hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 103
book.book Page 103 Friday, June 28, 2013 3:27 PM Procedure 1 Remove the screws that secure the display hinges to the display back-cover. 2 Lift the display hinges off the display back-cover.
PAGE 104
book.book Page 104 Friday, June 28, 2013 3:27 PM Replacing the Display Hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 105
book.book Page 105 Friday, June 28, 2013 3:27 PM Removing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 106
book.book Page 106 Friday, June 28, 2013 3:27 PM Procedure 1 Disconnect the camera cable from the camera. 2 Remove the screws that secure the display panel to the display back-cover. 3 Lift the display panel off the display back-cover.
PAGE 107
book.book Page 107 Friday, June 28, 2013 3:27 PM Replacing the Display Panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 108
book.book Page 108 Friday, June 28, 2013 3:27 PM Removing the Logo Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 109
book.book Page 109 Friday, June 28, 2013 3:27 PM Procedure 1 Remove the screws that secure the logo board to the display back-cover. 2 Carefully rotate the logo board and disconnect the display light-board cables and logo-board cable from the logo-board connectors. 3 Lift the logo board off the display back-cover.
PAGE 110
book.book Page 110 Friday, June 28, 2013 3:27 PM Replacing the Logo Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 111
book.book Page 111 Friday, June 28, 2013 3:27 PM Removing the Display Mini-Card Cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 112
book.book Page 112 Friday, June 28, 2013 3:27 PM Procedure 1 Remove the screw that secures the display mini-card cable to the display back-cover. 2 Peel off the display mini-card cable from the display back-cover. 3 Lift the display mini-card cable off the display back-cover.
PAGE 113
book.book Page 113 Friday, June 28, 2013 3:27 PM Replacing the Display Mini-Card Cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 114
book.book Page 114 Friday, June 28, 2013 3:27 PM Removing the Display-Light Boards WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 115
book.book Page 115 Friday, June 28, 2013 3:27 PM Procedure 1 Peel the Mylar tapes that cover the display-light boards. 2 1 1 display back-cover 2 Mylar tapes 2 Remove the screws that secure the display-light boards to the display back-cover. 3 Lift the display-light boards off the display back-cover.
PAGE 116
book.book Page 116 Friday, June 28, 2013 3:27 PM Replacing the Display-Light Boards WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 117
book.book Page 117 Friday, June 28, 2013 3:27 PM Removing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
PAGE 118
book.book Page 118 Friday, June 28, 2013 3:27 PM Procedure 1 Disconnect the camera cable from the camera. 2 Remove the screw that secures the camera to the display back-cover. 3 Pry and lift the camera off the display back-cover.
PAGE 119
book.book Page 119 Friday, June 28, 2013 3:27 PM Replacing the Camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before Working Inside Your Computer" on page 11. After working inside your computer, follow the instructions in "After Working Inside Your Computer" on page 13. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
PAGE 120
book.book Page 120 Friday, June 28, 2013 3:27 PM System Setup Overview Use system setup to: • Get information about the hardware installed in your computer, such as the amount of RAM, the size of the hard drive, and so on. • • Change the system setup configurations. Set or change a user-selectable option, such as the user password, type of hard drive installed, enabling or disabling base devices, and so on.
PAGE 121
book.book Page 121 Friday, June 28, 2013 3:27 PM System Setup Screens The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the setup item, active help screen, and key functions. Setup Item — This field appears on the left side of the system setup window.
PAGE 122
book.book Page 122 Friday, June 28, 2013 3:27 PM Main Menu L2 Cache Displays the processor’s L2 cache size. L3 Cache Displays the processor’s L3 cache size. Integrated Graphics Displays the integrated graphics. Discrete Graphics 1 Displays the first discrete graphics installed on your computer. Discrete Graphics 2 Displays the second discrete graphics installed on your computer. Fixed HDD Displays the type of hard drive installed. SATA ODD Displays the type of optical drive installed.
PAGE 123
book.book Page 123 Friday, June 28, 2013 3:27 PM Advanced Menu USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. USB Powershare Allows you to charge USB devices when the computer is turned off or in standby mode.
PAGE 124
book.book Page 124 Friday, June 28, 2013 3:27 PM Advanced Menu Battery Health Displays the battery health. USB debug Allows you to enable or disable this port for Windows debugging. External USB Ports Allows you to disable or enable the external USB ports. Advanced Menu—Performance Options CPU Turbo Mode Allows you to disable or enable the processor turbo mode. Overclocking Feature Allows you to disable or enable the global overclocking feature. • Disabled: The overclocking feature is disabled.
PAGE 125
book.book Page 125 Friday, June 28, 2013 3:27 PM Advanced Menu—Performance Options New Frequency in 10KHz increments Allows you to set the bus clock frequency in increments of 10KHz. Apply New Bus Clock Frequency Applies the new bus clock frequency immediately, temporarily, or permanently. GT Overclocking Frequency Allows you to set the GT Overclocking frequency. Memory Frequency Allows you to set memory frequency. DIMM Profile (XMP) Allows you to configure different XMP options.
PAGE 126
book.book Page 126 Friday, June 28, 2013 3:27 PM Security Menu Admin Password Displays if the administrator password is clear or set. System Password Displays if the system password is clear or set. Service Tag Displays the service tag of the computer when the service tag is present. Displays a field to input the service tag manually when the service tag is absent. Admin Password Allows you to set the administrator password. The administrator password controls access to the system setup utility.
PAGE 127
book.book Page 127 Friday, June 28, 2013 3:27 PM Exit Menu Exit Saving Changes Allows you to exit System Setup and save your changes to CMOS. Save Change Without Exit Allows you to remain in System Setup and save your changes to CMOS. Exit Discarding Changes Allows you to exit System Setup and load previous values from CMOS for all Setup items. Load Optimal Defaults Allows you to load default values for all Setup items.
PAGE 128
book.book Page 128 Friday, June 28, 2013 3:27 PM Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support. 3 If you have your computer's Service Tag, type your computer's Service Tag and click Submit. If you do not have your computer's Service Tag, click Detect Service Tag to allow automatic detection of the Service Tag.